Eight org

Put a hold check down unsure of things, they said they would hold onto it but they cashed it and won't return my calls now.

I only kept my mother in this facility for less than two months. It didn't work out for her. The staff was very kind and caring but they are stretched far too thin to provide the care and observation that was promised. Bathing was one issue. Showers are given twice weekly. If they can't get it done, it is just skipped until the next scheduled time. Incontinence supplies were paid for and never provided, although the amount was refunded after I requested it. My mother is not a very cooperative person and would not ask for help, but there was no monitoring at regular intervals if her Depends were dry.

We have a friend there and found out first hand that he is [Removed] and unable to get assistance when he needs it. I am a long distance friend, but at least I answered my phone. I tried to call there to get help for him and NO ONE ANSWERED THE PHONE!! After several tries, and the phone going unanswered, I notified another friend who lives in Bozeman and she personally went to the facility to check on this bad situation. When I finally got someone to answer the phone, I realized that this place must be seriously understaffed. Hopefully, this poor man finally got some help from someone on the staff. In my opinion, this is [Removed]!

Let me first tell you I didn't know what memory care was, my mom is on medicaid and I visited the Farmington and was told my mom would be in memory care building,I went there when the people was eating and it looked good,but after my mom was there I seen what memory care was,my mom has about 80% of her mind I didn't understand why she was put in memory care instead of another building there were beds opened,I ask for my mom to be in another building and was told that people that was on medicaid went there,I found out that if they have a bed that they can't fill that they let a person on medicaid go to another building,can you imagine a person that had most of their mind put in with people that was completely lost,a normal person would eventually lose their minds,my moms wash cloths and clothes.and sheets were always being lost,the director told me how the patients were cared for,I had seen first hand how they really take care of the lost souls and it is not how the director said,you have to remember that the patients can not tell how they are treated or cared for,my mom was told she could have a call button to tell when she needed to go to the bathroom but then told no,she would yell for help and then she would call me and I would either call to tell them she needed help or I would go over and put her on the toilet and then get some one to help her,out of all the people that worked there ,there are only two good caregivers that work there that really care for the patients,after my mom got hurt I finally found a good Foster home through Providence elder place,I can not say anything about the other buildings at Farmington square but I would never ever recommend putting anyone in the memory care building unless you just really don't cared for your love ones.

I visited my mother today and she expressed concern for her care. My mom told me that care givers don't show to work often and are often times understaffed. There's supposed to be 24 hour awake staff according to the website, mom tells me different that she seldom see's night shift care workers other than the delegated medication staff member. Comments about the food and the manager's attitude towards clients and family members. Mom tells me and my sister that no assistance is offered with dressing and times she remains in soiled briefs. My mom told me that she feel and was on the floor without assistance for two hours, because there was no staff working at the time. My sister tried reporting to cooperate about concerns. Nothing has been done yet. Will report to State of Oregon.

Place understaffed for Years- I was there 3 yrs and it was hell. Crappy food. Admin not working with staff. If it is still an issue, there were only caregivers working at night. No nurses. Felt unsafe. Cutting corners when all have been cut already. Never again.

It seems fake when you walk in. I could never see my mother or anyone else calling this home. Walking through some hallways there is a distinct smell of a nursing home. The bonus is the activity calendar looks full. There was a small offset room I could hear people talking in while I was on a tour, probably residents playing a game. To revisit my feelings of the building seeming fake. Seems like they are so desperately wanting private pay residents they would promise me the world for my mom. I am not blind to this industry and know that basics is exactly what you get and every time you need something more that just means more money until they financially devastate the resident, force them on Medicaid then move them out. I will go with my gut and place my mom in an adult foster home. Surely disappointed in the way I left.

My dad was here for 5 months. He went in private pay and then went to medicaid. when they learned he wasn't private pay they made us move into the smallest room they had with the smallest staffing. It often took 30 minutes or longer to get help to him when he needed meds or bathroom help. When he passed away, they notified the wrong person first. When we went to clean out his room, no one greeted us or offered any type of sympathy. Betty the administrator, actually came in and asked us to keep it down because the lady across the hall was passing away. She was incredibly rude during a very hard time for us. I just don't feel this place cares about the residents. They are incredibly understaffed and constantly changing the schedules. They need to let the residents get to know the care givers and vice versa. Every time we went to visit him, he had no sheets on his bed. On the weekends there was no staff to be found. We would wander the halls and search for staff . It was almost a relief that he has passed on so he could leave this place.

They are understaffed. Food service is slow.