Eight org

We toured this community for care for my mom. I thought that it was dark and we did not like the atmosphere. This did not have the feeling that we wanted. We would have had to bring in some appliances for my mom. The layout would have been hard. We would recommend that families tour this community to see if this is what they are looking for

They need to be more aware of what's going on. And they should have cameras.T he people are nice but they don't have enough workers there, and the food is terrible. Overall, we picked this community because of the cost, and location.

I will say RUN, don’t walk AWAY! My Mom hated it there and would always tell me she would never come back to that place again! I moved her to another memory care facility and she hasn’t said that about the new place once and loves it! Some of the caregivers were good, some just liked to hide in supply rooms or other areas of Arbor’s. Most days it was almost impossible to see someone in the common areas supervising the elderly. Turnover was big and during the huge snow storm they weren’t able to plow their parking lot. There are a couple of women patients who were bullies and one who was my Mom’s former roommate was the worst. When I moved her out in February Arbor’s quibbled over two days of rent because there were only 28 days. The contract does say 30 days. I sure hope that two extra days were worth it because it sure didn’t help with their customer relations. Neither my husband nor myself would ever enroll there and I will tell everyone I know not to go there! Good riddance!

The food here was dismal for my loved one and when I tasted it the same thing. Some of the staff was not as pleasant to work with as others as well as their attitudes weren't as pleasant as I would've hoped for. My loved one contracted COVID during their stay here.

We do not believe that our loved one is getting the care that we are paying for in memory care. We have taken him out to dinner during the pandemic and when we picked him up, he stunk so bad so I know that they are not reminding him to shower or take care of his hygiene. When you call for questions or updates, you are lucky to get a call back 3 days later if you do at all. The caregivers yell a lot at the residents from what I hear from our loved one. Overall, we are not pleased and would not recommend to others looking.

We did not have the best experience at Emerald Gardens. My mom had a UTI, they ended up kicking my mom out of the facility after a month and we had paid a 2K community fee and we did not get it back. I will say that they were the cheapest we could find and it was nice on the inside and outside.

I was not impressed with my tour of this community. I didn't feel my tour guide was organized. She seemed very scatter in her brain. I would not felt comfortable moving my mother to this community. It was not the place for my mother and her needs.

Well there is just a lack of communication with the people who work the floor, the pharmacy, and the director. It's just an old building and even though they charge a giant sum, it just not what you pay for. The food is horrific. Overall I wouldn't recommend them to anyone.

Their cost is based on a point system and every little thing makes the points go up and the cost go up. The room rate went up two times when my dad and step mom were there. It was relentless. It's like they didn't care if dad ran out of money and he almost did. I liked most of the staff except for the director. We talked to him when we went up there to move stuff out. He just doesn't have his priorities right. We went back to get some paperwork after they moved out and it felt confining. The only place that the residents have to roam is either in their apartment, the hallways that circles around to the dining room and the living room. Most of the residents hang out in the dining room and there's no activities going on. it was very weird. I couldn't wait to get out of there. I would never recommend that anyone go there.

This was the worst one that we went to. It smelled. It just was terrible. We went in there and as soon as we walked in we said nope this is not it.

I was not impressed with this facility. It was way too dirty for it to be this expensive. The percentage of staff members to residents is way too awful and low. I did a tour on the weekend and they only had two staff members for a very large amount of residents. It was dark and dirty here. When I used the community restroom, it was filthy. It just looks run down to me. I was just shocked when I walked in. I couldn't imagine putting someone here let alone anyone wanting to be here. I would not recommend this facility.

This place is understaffed. Staff is undertrained. Food is high in sodium and preservatives. Its a shame honestly that quality care cannot be given to our most valuable members of our society - our elders.... Staff means well but they are over worked due to corporate levels of management most likely.

My brother moved into Farmington Square in Beaverton in January. This was his first one, so we didn’t know what to expect. The staff were very kind over the phone, as well as when we were there visiting. Our issues were finding a pill on his floor in his room, the facility rarely answering their phones, and upon move out, a good majority of his clothes were gone and replaced with smaller or ladies, his toiletries replaced with generic, his brand new bedding, pillows, shower caddy, coffee cup all were gone. So disappointing.

Don't take your loved one here. My grandmother died from internal bleeding from a terrible fall here. This turned out to be her second fall. She stressed to me multiple times she hated it there. Visitors weren't allowed in her room either. I could go on and on.

Our family member moved in just before Covid hit and the staff, food (especially), resources, etc., have gone down hill since our first visit. For years my loved one had their eye on Pioneer Village and when it was time to move into independent living we were all quite excited. We have not felt that excitement since. They got moved in, Covid hit, and Pioneer Village had every excuse in the book for the decline of services. Yet, the loved ones have continued to pay their rent and 2022 starts with a rent increase. We have written letters, complained verbally, and wait patiently for the lack of services to change. They don't even respond. The residents move in there with the anticipation they would receive and experience all the things Pioneer Village advertises. Not the case.

Terrible!! We moved our mother out after staff repeatedly left her on the toilet alone, wouldn't answer call lights for over an hour, food is terrible, high staff turnover. NOT SAFE!!!

Not impressed at all. Wasn't told that the office wasn't at main entrance. Had to walk w/my MIL across the complex, very hard for her. Also had to walk in the parking lot rather than the sidewalks, no wheelchair/walker friendly access across the lot. Ongoing construction, which made it harder to negotiate. Finally got inside office, [Removed] came up a few minutes later, she apologized, but said that she'd tried to call me to prevent me from coming all the way out, but that the room she'd called me on just that morning had already been taken. I was surprised that she didn't at least let me know prior to the tour that there was a possibility it could be rented---it was, after all, only a few hours from the time of our call to our 1 pm tour appointment. I asked her if I could leave my MIL sitting there while I ran to the other end of the complex to get my car, she said yes. Asked my MIL if she wanted any water, got her a small bottle; by the time I got back with the car, [Removed] was gone and MIL just sitting there by herself.

I am really so dissatisfied with them. My mother developed problems she didn't have before because of them and their [removed]. They started out okay and then they tanked. A staff member even called me and said she strongly advised I get my mother out of there because they were [removed] her. So extremely unhappy.

There was just this one lady that was very kind, but the rest of them. The bathroom was always dirty and it smelled like urine. I understand that they have had a lot of turn over, which is probably good as some of them were very rude.

Hi, I usually don’t do reviews but I had to share our experience as a family . The food is horrible. Understaffed. Increase in rent after first year. [name removed] & corporate don’t care. We reached out to corporate & to management at The Lodge in Bozeman. We thankfully we were able to move our mom to Aspen Point independent living.!! Where she already had four girlfriends who moved from The Lodge in Bozeman. Guess why..! Stay away.