Atria

Staff was not attentive to our mother. She had multiple hospital visits while there. They didn't follow protocol.

The experience at atria Hacienda was not good. They Told me he needed to be in memory care which he did not. After eight days he left and they demanded another months payment which I am not paying. The whole experience was terrible. Trying to get someone to talk to me was impossible they would make you wait forever. They always said someone would get back to me and talk to me about the situation and they never did. It was an expensive ordeal with having movers move in furniture, and then having to move it all out the day after he left. It was not good.

If your loved one's illness progresses, or becomes "unmanageable", you are on your own. Atria can and will require you to hire 1:1 caregivers from an outside agency, despite your loved one's being on their highest level of care. This actually translated to them not care for my sister at all, it was left to the hired caregiver and the cost was not sustainable. The care plan by the LVN is intentionally vague, so you cannot possibly make a case that the resident isn't getting the care you are paying for. For reference, my family is in health care. We asked the hard questions about different scenarios, medication changes, progression of illness, etc. and were assured that all levels of dementia could be handled. This certainly was not the case! There was such a lack of transparency from the sale pitch to the director. We tried to communicate openly and frequently during her stay, to address the issues that came up but were made to feel like a problem and burden. The actual facility is very nice, clean, good food, with top notch activity programs. But if your loved one has the slightest behavioral problems that medications don't work for you'll need to find a new placement asap.

My father was at Atria for 1 week. He was treated like a prisoner instead of them helping him get acclimated. Staff did not have any knowledge of how to help or deal with early dementia. It made his depression worse as he had not one person who actually helped acclimate him.

I am sorry to give Atria park this score. They are expensive and need more TRAINED staff to watch dementia patients both am and PM. My wife, [name removed], who has dementia, stayed at Atria Park of Lafayette (1545 Pleasant Hill Rd, Lafayette, CA 94549). Unfortunately, our experience was extremely disappointing, and I would rate them an F. During her time there, Susan fell 12 times, resulting in several hospital visits. Atria Park required me to hire Bay Area Home Companions to watch her overnight (7pm to 7am) at an extra cost of $[removed] per month—an expense I simply could not afford. After two weeks, I discontinued this service and instead paid Atria Park an additional $[removed] per month for increased supervision. However, this only resulted in staff checking on her once per hour. Staffing was inadequate, with only two people on duty at night to watch over 20 residents in the memory care unit. This level of care was unacceptable, so we moved [name removed] to another facility. I had made it clear that [name removed] had dementia and required specialized memory care. Sadly, I also witnessed another memory care resident fall, suffer a broken hip, undergo surgery, and then pass away after returning to Atria Park. Based on our experience, I cannot recommend Atria Park of Lafayette for memory care.

It was an awful experience. They treat their memory care patients poorly. My grandfather was injured and left unattended. They didn't allow him in his room during the day so he was forced to sleep in an uncomfortable chair during the day. They weren't bathed or cleaned often. The list goes on.

They give misinformation and don't have transport for doctor appointments as they stated. They call to complain about something but wait till 11 pm so that I get woken up. When the incident happened early in the day. You can't wait till 8 or 9 the next day? Food not the best. They charge extra for eating in your room. Even though she ate very, very little. Rushed her even though we paid for extra time. Very disappointing

They are understaffed and then force you to hire one-to-one care to the tune of [price removed] a month on top of their monthly fees. My mom's teeth were not being cleaned we found the toothpaste covered in scum from under the sink. Her clothes were dirty and they lost three pairs of eyeglasses. And they never encouraged her to go to activities they just let her sit in front of the TV all day long.

Coterie gets a zero. I felt scammed. Had me put down a deposit when determined there wasn't room in memory care. They wouldn't give the deposit back as promised then finally gave me all but $[fee removed] back the charged me $[fee removed]a month as if my aunt was there!!! I have not nor will I pay them anything but they handled it poorly .

For the most part they are very friendly but also very much the right hand doesn't know what the left hand is doing. They make arbitrary decisions that benefit the shareholders, not the residents

I signed paperwork to move in but decided to go elsewhere. They did not refund any of my $[removed]. So I have nothing good to say about them. Atria's salesman had only been there a few months and left about a month later. He told us things that we could bring in assisted living that was not true. Staff turns over frequently. Only believe half of what salesperson says. Ask someone who lives there without the salesperson about facility.

It is probably a nice facility if the occupant is able bodied. If the person's health is compromised, I would not choose it. They don't have any patience with anyone that needs too much help even though you are paying more for more help.

I had a procedure at the hospital on Monday by today Friday I was told “we can’t accommodate your eating restrictions.” When asked what to do, we’re told to make something in my room for myself. I know I complain but I lost 15 lbs from March to April. My Advice is take the promises they made when I moved in often not met. I would make things told make quite clear about expectations. Promises made Promises not kept.!

The director on the AL side treats all residents as memory-impaired. That makes her difficult to deal with for issues you need resolved. If there is EVER a dispute with a staff member, the Director will ALWAYS take the staff's side regardless of merit.

Except for those that have left or got fired for going above and beyond. Staff is horrible-lazy and should be caring here. Dont believe everything your told. Activities consist of bingo and watching tv. Not memory engaging at all. So much more could easily be done with residents. To many lazy aids. All the good employes are gone. They do not have proper number of employees to care to number of residents. It took alot to get her settled very disappointing so many fake promises. I feel it was all for numbers and money. Very sad.

Very bad experience. My mom had to be placed emergently when my dad had a stroke. My mom has dementia. She was there for 8 days. 4 of those days she was sent to hospital. 1 time she was aggressive and they didn’t know what to do. I told them she needed medication management because my dad was not giving her the correct medications at home. They knew this when she was accepted. The other three times she fell. I am a retired RN. I requested she go to a hospital for medication management. On the 8th day there, they sent her out to the hospital. She has been placed in another facility where she is getting very good care. I am still waiting to get monies back since she did not stay the whole month. What a terrible experience.

Not impressed at all and would not recommend to anyone my MIL stayed there once and next time she was assessed they said "we have to raise the price" She has dementia n nothing worsened-full self care!! and then they wouldn't allow her to stay again due to some made up rules SO we found a great respite and we have no issues at all and they're not making these silly rules because we told them what happened so for future reference, I wouldn't recommend the Atria. Im a nurse practitioner and deal with all ages, and families with elderly and unfortunately although it's a beautiful facility it needs an internal management facelift

Administrative staff very cold and mainly incompetent. I felt that residents were not given much attention. Activities director is not able to provide enough activities for mentally intact residents. Most are geared for residential who are challenged.

I didn't like the staff at Atria El Camino Gardens - they were not communicative and the nurse there never ever returned my calls.

My husband had a very bad experience with Atria. He went there for a month respite day and he was dropped four times. The first time he was resulting him to go to the hospital to make sure he didn’t have a brain bleed because the aid said that he banged his head on the door jam. Which was not the case when he fell, the aid hit him in the head with the wheelchair as she was moving it out of the way. The reason why he fell because she didn’t have the wheelchair locked when he needed to sit. my husband had a stroke and has left side weakness, no use of left arm, and he cannot stand for long periods of time and he cannot walk. He was having a Gastro issue during his months day at Atria. We were told that they could not change him in the bed that they had to change him in the bathroom standing at the rail. He was dropped another time when they were trying to get him out of bed instead of them, listening, and showing him how to do it they just took it upon themselves to try to pick him up.