Atria

The salesman was wonderful but apparently is no longer working there. Many of the promises he made have not been fulfilled. The dining room wait staff changes every few days. The "chef" left soon after move in. There is now a "cook" in the kitchen. Meals are late, cold and barely edible. Rice or peas served at nearly every meal. I do not know what we are going to do.

I would absolutely not recommend Atria- unless it was for someone who needed zero care, and just wanted a nice place to live with other seniors. Facilities are nice, care is extremely inconsistent- staff stretched thin. Care is inconsistent- do not consistently follow care plan, do not contact family when issues arise ( not eating, refusing showers, not getting out of bed)director of nursing unresponsive. Food is very repetitive, but overall good quality. Activities are okay, could use more variety, and more active recruiting of residents. The care staff are good people, but they seem just stretched way too thin- too many residents per care staff member- crazy for the amount we pay

I thought Atria was a nice place. While it was a nice place I think the way they take your money isn't right. Signed rental agreement on [name removed] because we would miss the special. Never spent a night there. Due to difficult conditions with health we never ever really moved in. Gave them a letter [date removed] cancelling the contract. In total the took $[removed] of our money with no deposit return. I will never recommend your company or Atria to anyone. $[removed] from seniors with health issues, and on fixed income.

BEWARE - Do Not Place Your Loved One In Their Care! When I initially placed my mother at Atria, it was a completely different environment, and I did not worry about her well being. Three years later, ALL of the administrators were replaced, several nurses and much of the staff left and were replaced by inexperienced, unskilled, apathetic, unfriendly personnel. There were many problems with Atria pertaining to room cleanliness, laundry, theft, etc. Because of Atria’s nursing’s neglect, my mother was taken to the hospital and then to rehabilitation. Atria’s failure to properly care for my mother, lead to a very difficult road to recovery. I had spoken to the Directors involved, regarding this disgraceful situation, and they took NO responsibility for their inaction No apologies. When my mother was released, I immediately removed my mother from Atria.

BEWARE of Atria Foster Square! Atria Foster Square presents itself as a full-service sanctuary for elderly folks like my 97 year old mother. The lovely introductory tour also included an aggressive admonition to “lock down one of these high-demand rooms right away” with a $[removed](first month’s rent) “refundable deposit.” In good faith, we wrote the check, assured that if mom decided not to proceed, her deposit would be refunded. Mom began to waffle and grow hesitant about leaving her San Mateo home of 70 years, but Atria management assured us that the move-in date was flexible and that she could take her time in deciding. A couple of weeks later, she decided to stay home. I immediately contacted the Atria staff to apprise them of her decision and request the return of our refundable deposit. Instead of a check, we received an invoice for a second month’s rent. When the director finally returned our calls, we were informed that the voluminous rental agreement included a 30 day notice to

We had a very poor and expensive experience in Memory Care at the Atria Park at St. Joseph’s. If your loved one had any negative behaviors associated with dementia/Alzheimer’s. Our 85 year old, 93lb., insulin dependent mother who suffers from mid-stage Alzheimer’s unknowingly had a UTI when we placed her here and became confused and agitated. She hit one of the workers twice. We knew this was out of character for her so we sent her to the hospital where she was admitted for IV antibiotics. We were told that we needed 1:1 care which was provided by an agency they recommended. We then placed her on anti-psychotic meds to hopefully stop episodes of agitation. She was given 3 different medications which resulted in low BP and pulse, lethargy which resulted in syncopal episodes. I was not informed of the 1st incident. The second incident happened while I was there. When we asked the workers for the nurse, we were told that he was on the Assisted Living side and the didn’t know how to reach

The way in which the operations specialist speaks to and about workers and previous workers is completely and utterly despicable. If you want a positive environment for your loved ones, he needs to be out of office, if you don’t enjoy your job or the people you surround yourself with at your job then don’t do the job. The mannerisms are better in a kindergarten classroom. As a family member of somebody who spent years in the building, I have never seen such disrespect until I came across this man.

I’ll make a long story very short. My mother in the early stages of dementia moved here. The food was terrible. We learned later that it’s because they take the initiative to make sure everyone’s eating kosher. My mother is not kosher. The food is terrible. As her dementia progressed she needed more and more outside health. At my cost. When we finally made the choice to move my mother to another floor, memory, care floor, that’s when her health took a sharp decline. While I was still providing nearly 24/7 outside care at my own cost , she steadily deteriorated. Why? Well, my mother, a slow eater was not allowed to have any help eating and when they were ready to clean up they cleaned up. Which means she ate a quarter of each of three meals a day. The idiot doctor put her on fiber supplements that had her in a new constant state of diarrhea. By the time we moved her to a new facility, she was so physically and mentally depleted her passing came shortly thereafter. Just don’t-

An area of improvement that the Atria Woodbriar community could work on would be training for the food servers

Very very disappointed. They did a wonderful sales pitch, but did not follow through with what they said they were going to do. We moved my 94 year old mother into a very large and nice unit [date removed] and out by [date removed]. Huge extra expenses occurred and my list goes on and on. I would never recommend Atria Covell Gardens.

Don't recommend it. Management is a joke. Run by maintenance guy. Family makes up employees. It isn't an independent living facility more like assisted living. Woman responsible for different things to do like Bingo , card making, painting etc has no clue what she is doing. No imagination at all. People were bored. They had movies but were not ones older people would watch so no one ever went. Extra activities are for kids and very few people attend. Building is kept clean, maids that work there are honest and very good at their job. Maintenance is a joke. Took me 4 months to get dishwasher fixed. Did not have hot water for 5 weeks . Hot water heater broke. Kept telling me they couldn't find one. Bus service is like pulling teeth. Drivers are the ones who make decision if they take you to Dr or store or whatever. And majority of time tell you they are too busy . I moved out in January. Apt flooded and there wasn't another apt . Told me I would have to stay in that one. My rent had gone up 20 % also. Months of Jan and Feb 31 apartments were vacated because of increase of rent. Any were from [removed] month increase. Outside are not locked because doors are not put in correctly. New chef hired but food was a problem always. They would run of food every day out every day and would substitute with sandwiches. A funny thing , not serious but people were furious at mgmt. Owner or most likely vice President person came to check out building. Made everyone who had anything outside of door like wreaths, small tables etc move them out of hall. Nothing allowed outside of apt. Lol. People were livid.

I had a terrible experience. They were friendly getting me into the facility but not when it came down to talking about charges after long term care insurance rejected my claim. Without long term care insurance, Atria was unaffordable for me, yet they were automatically charging my card for charges that I could not verify after they sent me paperwork I requested to clarify the bill. They refused to refund me. So I had to dispute the charges through my credit card company, and that dispute was successful.

Run! They can improve by getting, management that actually cares and knows the whereabouts of the residents. Also, some new paint and new carpeting, especially in the resident rooms and better food and no water down juices. I would not recommend this place to other people. It was a horrible experience for my loved ones.

When we visited it looked wonderful and the person we talked to her mother had dementia and thought it would be good. So in the beginning it was good. When my loved one got Covid from being there they basically kicked her out. They made us pick her up since they couldn't care for her. And then trying to see how she could return they didn't return calls. So they are very inadequate for care of memory care patients. Might be fine for assisted living. I just would never recommend it for memory care.

I had my dad here as it was affordable and they had a Dementia wing, so I figured that as he progressed he could move from his apartment to that wing. He escaped TWICE- just walked out the front door and got lost. At one point, I got a call EVERY NIGHT around 1a from the Sheriff because they wanted to say that my dad was assaulting other residents. He was non-verbal, so he couldn't say excuse me and would instead move someone from his path. You'd think people experienced would know this. They also stole a bunch of his furniture and stuff. Finally, I decided to bite the bullet and move him to Silverado and just pay the higher amount. No outdoors time, no patience for Dementia, and really? Calling the cops on someone you're supposed to be caring for is ridiculous. I should've called the cops! DO NOT PUT YOUR LOVED ONE HERE!!!!! You get what you pay for, and they will not take good care of them. I still remember leaving every day in tears, having to leave him there when he lived there.

Staffing ratios are unsafe. New management fired the great staff they had and those that weren’t fired, left. They have zero activities, unless you call watching exercise tapes or Catholic Mass on tv an activity. Food is horrible and even worse since they fired the kitchen manager. Families are pulling their loved ones out of this place at an alarming rate. Now they are begging their residents for referrals. Instead of paying attention to patient care, they remodeled the place to look nice but that’s the only positive thing about this place. This used to be a great place but since Holiday took it over, it has gone downhill fast! They increased their rents drastically but the food quality has gone down and they do not have any staffing. If you tour this place, ask what their census is now vs a year ago and take a look around, do you see any engaging activities, any staff around anywhere? Run from this place!

Our loved one was a resident at Atria Woodbriar for about two years and based on the experience we definitely would not recommend this place to anybody...ever. They could have been truthful about the level of care they were able to provide.

I can't say enough rigid. The staff is absolutely wonderful and go beyond what is expected. We haven't had a bad meal yet. Talking with other residents, I haven't heard one complaint.

They were very friendly in the beginning because they wanted our money. Over time they were not friendly. They seemed very stuck up and made comments about my dad being "white trash", that my sister heard the receptionist say. After the year they bumped up his rate so significantly(from $[removed]k to $[removed]k) and did not have a good reason for it. To us it seemed like they wanted us out. When we told them we were leaving the attitude changed drastically from everyone involved. Really showed a tacky way of doing business. Facilities are very nice and well kept up to date. If you're looking for a large facility with many residents it's a good place. Reminds me of a nice hotel. A lot of rooms for different things (movies, library, etc)

The staff and care was good while my dad was there. But after he died, they charged for the following month and never refunded the money. I've even contacted corporate with no luck.