Atria

The atria was not very good, the services were bad actually. My parents would ask for things that were really basic and were not met. The food was awful! I witnessed it personally, and I am not picky, and it was awful. They had some nice activities, the woman who runs them is really caring, and she really tries. The staff was clearly not being treated well, they were grumpy, and not being paid very well, it's not a good situation. It's beautiful and looks great but has been a traumatic experience for my parents.

This review is strictly on the memory care unit. They just started providing memory care in December. They seem to be learning as they go and are really trying to improve. However they do not seem like they were ready to provide this type of care and seem to lack in several areas. They were able to market the memory care unit very well but are not able to execute as well as they market. The care givers seem to not have the proper training in dealing with Alzheimer. During holiday weekends there seemed to be no body around that had management authority. The community just seems to not be ready for memory care. They are making an effort to get better and provide what they were offering. If your loved one is physically capable of doing everything and is other wise healthy then this community seems like it would be a good fit. If your loved one needs medical assistances and memory care that might be too much for them for the time being.

location not good and still expensive

Everything was way too small for comfort. People had to wait for a seat in the small dining room. Other rooms for activities were also too small for any kind of great participation.

This one mom thought was a little decrepit. Nice people working there. They didn't have any floor level rooms with patio when we were there last.

My parents are residents at Atria Fairhaven, MA, the food is abysmal at best. The carpeting is in need of repair. The whole place needs sprucing up and a makeover.

Atria Kew Gardens provides all the basic senior housing services. However, it feels more like a senior residence hall than a warm and supportive community. Food is average and activities are very basic. They could have done a much better job keeping residents and families connected during the Covid pandemic. Staff is not very responsive to comments about areas needing improvement. I do not recommend this facility.

Luxury setting with extremely terrible elevator service keeping clients in close proximity and waiting times frequently exceeding ten minutes and longer during meal times. Dangerous during Covid

Hard to review right now. We are confined one person per room and not allowed to set foot out of it. Even family are not allowed to visit. Food is delivered in Styrofoam boxes and no exercise. Basically we are in very high priced solitary confinement. I am not normally hard to get along with but have gotten into it with management several times. The other staff are excellent and willing to go out of their way to help at any time. Before the quarantine I would have rated it a little higher but not above 3 stars.

My uncle was a resident here. When we were involved with the admission people they promised the world. Once my uncle moved in they could care less. The social worker is a joke, no one returns calls and when they do they are useless. My uncle got bedbugs here twice ( never had an issue before he moved in). It was so bad the second time they had to move him out of his apt for 2 months then tried to bill him for a bigger apt. While he waited for them to fumigate. I would not recommend this Place to anyone who does not have family nearby who can run interference. What they charge is unbelievable and what they deliver is a joke. BTW, I am a retired social worker in another state so I understand the system.

I am writing this review so that people who are trying to make the right decision with respect to their loved one. Atria Grapevine is not what they portray themselves to be. I want to first start with my overall experience with respect to the facility based on my actual experiences for the 5 months that my mother lived in the facility. • They are chronically understaffed, and this leads to a level of service that was not anywhere near what they portrayed when they we first visited the facility. They didn’t have enough staff to: o promptly serve the residents their meals. o check on my mother as often as they said they would o communicate patient care effectively and promptly. This lead medication not being stopped, not being changed, etc. • The food steadily deteriorated over the time we were there. When we moved in it was good, the menu was varied. By the time we moved out it not as good as your average high school cafeteria • Maintenance and cleaning were almost non-existent. We had to make repeated requests for the lock on her door to be fixed, her toilette to stop leaking/running and to fix her a/c. The a/c unit for the apartment was woefully small for the square footage of the actual apartment • Even though you pay for cleaning, they are not very diligent and thorough when it comes to cleaning the apartment. I even swept some items into a corner to see how long it would take them to clean them up. They never did and I had to point it out to them Now we need to get into the financial aspects of the operation. My mother executed a lease in April 2019 and moved into the facility in mid-May. In the lease there is a clause that points out that if you are not physically living in the facility, you must pay your rent to keep your apartment but you are not going to be expected to pay for care, meds, etc. We noticed what we believed to be some billing issues and requested a meeting with the facility director in June. We discussed that per the lease we should not have been billed for the care and meds. Janie agreed that we should not have been charged and would get them credited back to us. We asked for a second meeting in July to discuss the issue from June as well as some other issues. This time the Medical Director was also included. We informed Janie that we were still looking for our refund for April and May. She was going to investigate it. More importantly we discussed that they had a new staffer who is charged with assisting the residents overnight. My mother complained that this new person was “mean” and when we asked what she meant she told me that “this lady asks me if I just stupid. And that I need to help her “We were told that they had an idea of who this person was and that it would be addressed. Instead of terminating this person they simply transferred them to another job. After that fact we discovered that there had been multiple complaints about this staffer We finally did get this credit to our account sometime in late July. There was change in Directors in October while my mother left the facility for a medical procedure. She was in the hospital and a rehab for the next three months. During that time was continued to be charged for the charges in excess of the monthly rent. We have repeatedly requested a refund of this balance with no response. To top it off, even though we were told that they could not accept my Mother back due to their assessment they did debit her account for the January payment. On an aside, my Mother was able to get into another facility at a reduced level of care. It does not appear that we are going to receive the requested refund amiably so “buyer beware” when it comes to Atria Grapevine

The food is terrible and they always say they ran out of the daily specials. The weekly cleaning staff who do the apartments overlook so much dirt, they never clean the microwave or refrigerator and I’m not able to do it myself because of my limitations. Some of the aids are downright nasty. And I thought I was misplacing things until I spoke with other residents who also “misplace” their pills, jewelry, and money. You figure it out!! I’d leave but I have no one to help me move so basically I’m stuck here for the duration.

Limited as to care giving. No more non-mobile clients accepted, no Hoya lifts, must be able to transfer self. Just like all the rest but even more expensive.

Poor management. Some caregivers are great and others not so much. Very short staffed. Caregivers are overworked it. Residents don’t get the care they are paying so much money for because of lack of staff. Many residents are inappropriate for the facility because they are too heavy and caregivers have gotten hurt. Also a few residents in LG are verbally and physically abusive to other residents and staff.

My mother moved into a 2 bedroom apt. in Independent Living. The apartment itself was great but residents were not friendly and remained in cliques. Mom has always been a social person and has had many friends so this was not her fault. She had to move to the Assisted Living area there after 2 months due to a fall and needing more help while she healed. Staff there were friendly at first, then things went downhill, due to the head nurse in that area. She refused to let staff wheel Mom to meals which were on another floor, Mom was chastised that she was fully able to walk herself, which she wasn't, due to broken bones. Staff actually were mean to Mom several times, refusing to help her when she needed help. She was found unconscious a couple of times, and when moved to a rehab facility, we had had enough of the treatment she got there, and moved her directly into a different facility once she was released. Others have followed us and are leaving Atria. We had high hopes for Atria, but soon learned we had chosen the wrong place. (The head nurse there has now been fired.) (She is extremely happy where she lives now, has MANY friends there, and enough activities to stay busy. Staff there are great and always are willing to help.)

The level of care promised was never delivered. They do not have the proper staff with the proper credentials or experience. The sales person will say yes to about any question you ask, so buyer beware! They were not equipped to handle my mom and we had to move her out of their only after a few months (and two falls later). If you are a single person with good mobility and able to drive, I would recommend it. But, any higher level of care beyond medication management is asking too much of this facility.

my aunt no longer resides at Atria. the care givers were just okay. services not rendered for charges. the management was terrible. never available to answer questions or responded with "that is not my job". did not return calls or emails. had to contact atria's corporate office. issue not resolved. my aunt was hospitalized for two weeks and atria charged her care fees when service was not provided. questioned charges and a small adjustment was issued. understand this is a business and atria's goal is to make money. did not feel atria cared about my aunt's welfare.

Billing practices at Atria were curious. [Name removed] put in her 30 day notice to leave after one month at Atria. She's already out of there - and happier at Pacifica right down the block.

Too expensive for what you get. Advertised as Independent living, however Assisted living residents are ever increasing. Culinary is advertised as top of the line...however the "chef" is not a Chef and precooked/frozen entrees desserts that are just below Swan TV dinners is not a good culinary experience.

There is not enough nurses at night here, definitely understaffed. Father had an issue and it took forever for a nurse to come. Was no way to send him to the emergency room by myself. If you want your loved one in jeopardy, stay here. Everything with elderly people happens at night, I felt helpless. Place clean and hotel looking.