Atria

I moved my 94 year old Aunt and 88 year old Uncle into this facility in July of 2017. In February, 2018, I requested that my Aunt be moved into their memory care ward. All was set, room chosen, furniture ordered and due to be delivered, when the afternoon before the move, the non-licensed nurse called to say my Aunt was evicted because she required two people to transfer her. Her assessment was made after two emergency hospital visits the week before, one due to AFIB, second due to a second fall after being released from the first hospital visit. She had not fallen previously, was walking in the hospital, so had leg strength. Now that she was on blood thinners she fell and was afraid to walk, and she was on pain meds making her fatigued. Instead of giving her a chance to build her strength, Atria kicked her out of "the last home she would need to move to", according to the sales woman when we signed up, just seven months after they moved in, one month after the $8,000 move in fee was non refundable. At no point did this facility show compassion or empathy once they decided to evict a 94 year old woman. So, apparently, if you are healthy, you are welcome to spend $10-20,000 per month at Atria Foster Square. If you become weak, you're out on the street. Meanwhile, at the new facility my Aunt and Uncle were forced to move to, my Aunt is being transferred by one female caregiver multiple times per day, receiving better care and being given physical therapy. Before deciding upon an assisted living facility, contact CANRH, or other elder care advocates and the State Ombudsman. There have been two fall deaths at this facility that should be inquired about.

This use to be one of the nicest senior home in Scottsdale but since new ownership of Atria (large corporation) it has gone downhill fast. The major issues are: 1. The food is absolutely awful. New chef but worse than ever . 2. They increase prices by over 7% per year. Poor value. 3. Management makes promises to upgrade the home but don't deliver. 4. This use to be mostly independent living with a separate section for assisted living. Now they try to upgrade you to their "Legacy" program which cost $500 more per person and offers inadequate staff that just roam the hallways with 2-way radios. 5. the dining room is packed with wheelchairs and walkers and it is dangerous for residents to walk through because it was not designed for this purpose. 6. There is always a shortage of staff so the current workers are overworked. Turnover is high. The only redeeming element is that they do a pretty good job with events for the residents. It is very sad that such a prestigious property has gone down hill so quickly. I would definitively would not recommend it unless you have a very large budget and can put up with horrible food.

I have only had experience with the LG/memory care and so my review only applies to that portion of the Carrollton facility. My father has been a resident for several years, and the staff that cares for him, has without exception, been outstanding. The management is like a revolving door. I have seen five directors come and go and it seems like the good ones leave sooner than the bad ones. LG only has 10 residents now and I think it's because of management. It's very difficult to move a memory care patient, but families are finding a way to leave, that's how bad it is.

My husband and I toured Atria Copland while looking for a new place for ourselves. We did not lake this community at all. It seemed more like a nursing home than a community. It was too institutionalized, and my husband was not comfortable here.

The staff at this community seemed nice. I was not impressed with the food and they only offer one meal a day. I had some issues with the amount they wanted to charge for a room and to give her medication. The community seems clean and they only offer a few activities.

Very unhappy with Atria Las Posas. My mother has been there for almost two years and the quality of care has really gone down. I went to visit her today and her clothes smelled of urine and her bedsheets had not been laundered for 2 wks! Her cotten bedspread was soiled as well. Ironically, they also raised the rates and insisting that she be upped to level 3 care at almost $6.000 a month. she does not have dementia and is ambulatory. Seriously thinking of moving her!

agree that they promise lots more than they deliver. don't believe it! some of the positive reviews are based on tours and visits, not actual experience of a resident or family. that's not even valid. all they're interested in is raising fees and adding extra services that should be included in standard care. money hungry! very poor responsiveness from top management; calls or e mails not returned. barely include families in any activities as in most other facilities. they just do what they want and don't answer to any one.

Management is more interested in the bottom line than the best interest of the residents. The Resident Director and GM are very dismissive to family concerns. They will do a hard sell and make lots of promises that they never intend to fulfill. Don't be fooled by the promise of memory care.

Quality of care has gone down hill rapidly over the past year. Constant staff shortage particularly with housekeeping which is very distressing. Half the staff is overworked. Half does not do much. A lot of room for improvement. Not nearly as much "assistance" as you are led to believe.

We certainly wish that the super friendly pie-gifting gracious Atria Westchase welcome at sign -up and move-in continued once loved one is full time resident. My father is wheelchair-bound and requires the highest care level for all activities of daily living. The Atria resident wearable call button system was touted as the centerpiece of their approach - "all calls must be answered in ten minutes and and caregiver response times always monitored." The reality is the opposite: most night calls and nearly all Sunday calls and many morning calls are totally ignored by caregivers who must work two jobs to survive. This leaves my father helpless. Until a family member arrives Top management is unpleasant and defensive and disinterested when failures reported. I guess their hope is you will stop reporting care failures if they make the experience of doing so miserable enough. Looking for another assisted living facility. Ready to move my father,

totally agree that director or most management don't really care about residents, only about profit. nursing staff inadequate. checked out some online...what an eye opener... they do not encourage socilaization among residient. little communication with residents & family all in all very mediocre - less than average

My mom has lived in several assisted living facilities in different states....This is by far the worst....she has never settled in...caregivers have been rude to her....They were overcharging her and I could never get the person in charge of billing to call back....

I visited the Atria Grand Oaks a few weeks ago. I was interested in a residence for my elderly father after my mother passed. I was shown around by Whitney. I didn't feel that she was in-tuned with my fathers needs and interests. I was shown the pool after I expressed that my father doesn't swim. I was invited back for lunch with him but didn't end up revisiting. The community had a cold vintage like feeling. I didn't feel that the programs offered would satisfy dad's interests and the food on the display for lunch was a hot dog that looked bland. He enjoys programs other than bingo and jewelry making. Whitney mentioned a discount and said I should leave a deposit after she informed me that they had many vacancies. I decided to move dad to Hillcrest instead. The atmosphere felt just right and I was impressed by the diverse program offerings and the friendliness and warmth of the staff. They even have a 24 hour cafe which dad loved.

My Mom needed to make the move to Assisted Living due to her physical limitations. After visiting all of the communities in our area we decided that St. Joseph's would be a good fit based on what we saw when we visited. Well her experience was awful! They seemed to have many residents that should have been in Memory Care instead of Assisted Living. The staff was very nice but more than not the residents yell at each other. After dinner for medication time it is like a major traffic jam waiting to get their medications. My Mother was so depressed and would sit out front of the building to remove herself from the inside! She was there for 17 days. We couldn't move her out quick enough. She is now thriving at Mangrove Bay in Assisted Living and feels like she is "home".

Place looks OK from outside, a pretty spot by the water, but inside is another story. Meals are in a nice-looking dining room but the waiters are really, really slow. You'll hear most of the people eating here talking about how bad the food is, but they have no other choice of where to eat. The food looks unappetizing and isn't hot when it should be.

We decided move my mom to Atria, however my mom did not want to move. Also she was not doing well physically and ended up in skilled nursing. We called and let Atria of the situation and requested a refund. But they refused to refund our first month, community fee, and last month. Insisting that because we moved a few items into the completely empty shared room. Within a couple of days we removed the few items from the empty room! My mom never moved into their facility! Throughout this process the staff were rude (often waited on hold on the phone for long stretches, not returning my calls etc...) and extremely unprofessional! They insisted that they were not going to refund any part of the money. In the end they refunded a portion of the last month's rent which took 4 months for us to receive. Overall I would never recommend this facility to anyone's love one.

My husband was there for respite car for 30 days. The staff was not trained well for his needs. They dropped him 3 times because they wouldn't listen to him. They didn't have enough staff. He was supposed to be showered once a week which he wasn't. He is in a wheelchair and cannot walk. They charged us extra to bring food to his room. The bistro was supposed to be open later so he could get a snack after his dr appointment's because he missed breakfast because they didn't get him up in-time for breakfast.

The staff often seemed unhappy and at times unpleasant. Activities were mostly geared toward residents with the lowest abilities, leaving little variety. The rent was raised shortly after moving in, and when asked for clarification, the response felt dishonest and unhelpful. Attempts to reach someone at corporate went nowhere. When she decided to leave, no one acknowledged her departure.

It's a zero - it was a horrible experience. We signed the contract and moved my mother's belongs into her room, then the nurse came to my house to evaluate my mom, a whole 10 minutes I received a message from the nurse stating my mom was a level 4 and there would be additional costs ($[removed]+) and someone would be in contact with me. No one called yet [date removed] I received another contract additional costs, I texted, emailed and left several messages for an explanation with no callback, so I sent one last email to call me of we would be removing my mother's belongs no one bothered to contact me so we removed her belongs and I asked for a refund [date removed] the sales director, [name removed] called me and we talked and could not believe the evaluation or that no one contacted me but would help with the refund If this is how they treat someone then its all about the money and not the proper care, horrible experience for anyone to go through during a transition process that is already difficult

I recently visited my dear friend and from what she has told me about this facility and the pictures that she has shared with me, I am absolutely disgusted. Her sinuses were been acting up and she did a little bit of investigating to find out why her sinuses were acting up. She checked her furnace too since she saw that other residents had dirty filters from over two years ago, from some of the employees finally changing out a few filters. She was able to get a few other photos from other residents. Besides the filters being as bad as they are I also noticed the floors in the main dining room be severely scratched and poorly maintained. She told me that a friend of hers that lives within the facility was having issues with her outlet always causing the breaker to trip every morning. She tried to get it fixed multiple times by the maintenance department and requested that electrician came out to check on it by the maintenance manager, whose name is [name removed], told