Atria

Mom has only been at Atria Woodlands since September. The management has been barely responsive or not all responsive to my family or my Mom's needs.

Minimum of 30 day stay for respite care

expensive and everything is extra. extras are expensive too. non refundable fees, they charge a full month rent for non refundable entry fee

Too "cookie cutter" "high rise" and big. But a possibility still

Positives: Super friendly staff, vibrant community building, friendly residents. Food program looks great. Cons: Because Ind Living section is not licensed as "medical" no medication mgmt or other low-need assisted living help can be provided to residents in ind living. Having to walk outside to get to meals. Having to move to assisted living end of the property if you need more care.

I was not happy with the care that my mom received here. The staff is not well trainned for the needs of my mom. She needed more attention then what they would offer her here. The food was good, but the attention needs were left unresolved. This community is too warn most of the time and they do not pay attention to how uncomfortable it is for everyone. Activities are offer to those who can participate. The community was not as clean as I wanted for my mom. I think other families should consider other options for a love one.

The staff at the Atria Kew Gardens does not care about the residents. Programs are cancelled or changed without warning. When told that they like BINGO, assurances are made that the new programs will be better. The seniors don't care. They want their BINGO. Residents are pressured to write nice things about the staff. Residents attend programs where political agendas are pushed again and again. When my mother returned from surgery, the director came to her apartment to check on her air conditioning, that had not been working for months. She did not even say hello to my mother or ask how she was doing. And the air conditioner is still not working. The worst of all is the social worker who is friendly with all the aids and doesn't even know the names of the residents. These are just a few of the things that go on there. The only caring member of the administration is the rabbi. If you love your parent, stay away!!!

I am not happy with the management. They do not allow others to play card games. The staff is very friendly. The cleaning needs some improvements in alot of areas. Others might not be please with this community.

I am not to pleased with the administration at this community, they made my loved one and I feel very pressured and I did not have a comfortable feeling at all. They have called and emailed me multiple times after I told them it was not going to be the right fit for my mother and I did not appreciate that.

Room cleaning is not up to expectation; food service and food quality needs significant improvement.

I came to Atria of Glen Ellyn in [Removed]. I was coming from a rehab facility and did not need assisted living services but needed meals and transportation for approximately 2 months. I stayed at Atria 3 days. I was warmly welcomed and the staff was helpful in getting me settled into this facility. The food was good and the staff seemed to learn my individual preferences quick quickly. I participated in a few of the activities and enjoyed them. If I had stayed I may have used their personal trainer who leads a morning exercise class. I chose to leave Atria for these reasons. I could not get any internet or cell service in my room. I was told that "This is just how it is...". If I wanted to call my family I had to go into the lobby on the first floor to make a call. My family was very concerned about my safety alone in my room without access to a phone and I didn't want to have all of my cellphone conversations in the lobby in front of others. I could not use anything that needed an Internet connection. I often Skype with my sister and I couldn't do any of that. I could not use my iPad without an Internet connection. There was not a solution when I asked the administration about this. Also when I was first brought into my room I noticed that the air-conditioner was really loud and said that it was so loud I doubted I could sleep. I was told that maintenance would be available on Monday, this was Saturday afternoon. I asked a few staff if there was anything that could be done and was told "no". I ended up shutting it off and slept without air-conditioning in July. On Monday the maintenance man did check my unit and said that it was so broken that it needed to be replaced. I did leave for a different facility later that day. Atria was clean and had a large porch were residents relaxed and visited.

Sadly, as we sat waiting to take the tour, my sisters and I walked away from them. We did not see any people and did not get a welcoming feeling. There was no garden and I did not like the parking. We were not impressed.

We did not have a good experience with Atria Kennebunk. I really think they need to be much more thorough in their patient assessment process. After a 10 minute meeting with my loved one they said they'd be able to handle everything, which did not end up being the case. He was above the level of care they were able to provide, and we ended up having to move him out.

WAY TO EXPENSIVE FOR WHAT IT IS.

We had a mixed experience with Atria Copeland. My loved one was here for a brief rehab stay, and in terms of the rehabilitation care and staff I think they did an excellent job. However, in every other regard the care was a big disappointment. The aide staff really needs an overhaul. The response times when my loved one would call for help was very slow, which was especially frustrating because so much of the time you'd just see them standing around socializing. It worked fine for rehab, but i would not recommend Atria Copeland as a place to live.

My understanding that "marketing" states to prospective residents that there is a van that will take residents to events. However, it apparently does not run on any evenings or Saturdays. While it is available to take Christians to Church on Sunday; it is not available to Jewish residents to go to their place of on Friday night or Saturday morning. If you want to attend a funeral on Saturday...your stuck. If you want to be taken to locations within walking distance during the winter months when there is ice... you are stuck. Seems like Marland Place should either revisit its policy or not mislead prospective residents.

Regrettably Atria continues to struggle with food service, overall management and most importantly resident safety. My mom has lived there for a number of years and the staff turnover since the transition to Atria has been significant. Three Directors in less than two years speaks to Atria's inability to effectively manage this facility. Rents continue to skyrocket with a just announced 8% increase. Atria excels at Marketing. The facility does indeed look great. They keep the facility clean and bright. Unfortunately the day to day living experience is not commensurate with the initial appearance. Couple this with annual monthly rent increases in the $400-$500 dollar range and I would strongly encourage folks to look carefully and most importantly to look elsewhere.

If you need help, it's not very good. My Mother went in there needing mental assistance and they did not do what they said they were going to do. They would never remind her to put her hearing aids in and her dentures and I would go there and she would be trying to eat without her dentures. They never reminded her to do the things she needed to do. They did not do what they were supposed to do. I would go there and her hair was not even combed. They did move her to the dementia side and I feel that she is getting more individualized care there. I feel like they promised us the sun, the moon and the stars and then did not deliver.

Food is pretty good however, there are long wait times. Atmosphere and environment is good. Cleanliness is fair--we have to come in and clean toilets and do laundry because Atria is not always on top of it. They seem very short-staffed and the aids are always late, or sometimes do not come at all when you ring for them. The main thing that I did not like about Atria is that they are not transparent about their care fees, and they nickel and dime you. When I* visited, I spoke with a resident who told me "it is a nice place to live, but they charge for every single little thing, and they overcharge for the actual services that the residents get". That resident said her daughter was constantly having to complain and confront management. We just assumed that all nursing homes are like this. Too bad I didn't listen to that person because they spoke the truth! Now we are stuck paying more than what they initially told us it would be.

My parents were here for 2 years & unfortunately my mom is impressed by visuals & that's where the positives end ( beautiful building homey decor etc) the management was beyond terrible - starting with sunrise & morphing into Atria both managers were arrogant & condescending & the ridiculous paranoia put my father with Alzheimer's in the ER 2 times because of his "violent behavior " while on the 4th floor which ultimately led to his death. Beyond all of that Sunrise/Atria was overpriced required we not only pay for the highest level of care but also private aids after my mom suffered a stroke & they didn't want to have the atria aids spending any time concerned about her ( she was actually capable if they had allowed it & were too consumed with their perceived liability) - besides all of that ... The food was awful, their was no activities person over the course of of the 2 years for more than a few months total - the "nursing staff " was cold & inept & the only people who seemed to care or be competent lost their jobs consistently - needless to say we moved our mom in with me & hired 24 hour care - & she is currently in a sunrise facility in Carlsbad ca where the philosophy & management is 180 degrees the opposite direction - my mom is thriving she's active & walking & singing $ leaving atria was the best thing I ever did for the quality of the remainder of her life!