LifeWell Senior Living

ITS NOT ALL INCLUSIVE The base rate of a studio rm. is $3890 plus you have to add the levels of care. The base rate of 1 bed room is 4650 plus you have to add the levels of care. The contact is month to month and can get out of the contract if you give a 30 day notice. The montly payment will increase annually: 3% - 5%.

This facility was just fine. It seemed well maintained and the staff is friendly. My primary concern was the fact that the layout of the facility seemed a bit choppy, which would make it difficult for my loved one to get around.

Legacy was nice but the rooms are very, very small. All needs would be taken care of including laundry. If it every came to Mom not being able to give herself shots, we would have a problem. They cannot give them.

The community at Legacy at Crystal Falls is beautiful. The staff are very nice and friendly. The community offers a variety of activities for the residents to enjoy themselves and socialize with other residents. They are currently going through some staff changes and this is why I rated it a three at this time. They can be inconsistent with their services and care due to the lack of staff.

So far my mother is doing very well here at this community. The staff for the most part is good, but there are some staff members that could use some improvement. They do a good job with the cleanliness, her room and the community are well maintained. There are activities offered. The food is decent, but they could have better quality food, and more of a variety of choices too choose from. Overall everything is working out well and I would recommend this community.

I toured this facility but wasn’t impressed. When I walked in, I automatically knew that it wasn’t the right place for my parents. The memory care unit was separated from the rest of the building and the room itself was very small with an air conditioning unit. The atmosphere itself wasn’t very inviting and the staff seemed like they were in a hurry; they weren’t very outgoing. I ultimately decided against moving my parents in.

Discovered almost rudely at Legacy at Falcon Point that they weren't going to give her all of her medication. It wasn't part of their license to give her insulin and we were not told that upfront. She was only there for five days and we had to take her out. It is a very nice facility but just not suited for anyone that has real medical problems.

Overall the care was poor. The nurse had no idea what she was doing and there was only ONE for the whole facility and she would leave at 5. I constantly would get calls saying she fell what should we do (why would they be asking me when its their job).. or asking me to take her to hospital. They didn't watch her. She fell constantly or would sit naked in her room unnoticed. Terrible experience especially since it's very high dollar place.

They have a new director. This assisted living just offers assistance with activities of daily living. My mom needs more care than they can provide. If your loved one needs more that the minimum care, this place is not for you. The food is okay and they offer a variety but during COVID meals are served in the room and that further diminishes the food quality.

The staff and the community here I was not impressed. They are severely understaffed and really could use help. The people were always late to see what my loved one needed or would not come at all. My loved one also got sick due to the lack of attention. The community itself was clean and neat, but that is the only good thing that I can say about this place. I have taken my loved one out of here.

Two close friends of mine moved in 17 months ago. Legacy did some heavy advertising and many promises were made. The line We believe in challenging people! Caught my friends attention. They have fallen short on all promises. There are very few activities. Many of the residents are confused and wander around the building at will. One lady was constantly asking where her apt was. The building is not even half full. The staff turnover is at least 80% and they just fired the activities director who wasn,t there a year. My friend needs assistance with transferring and bathing. She has complained to me that a few staff members are rough when handling her. Because they are ALWAYS short staffed, she was not always getting her 2 showers a week. Today when she rang for assistance, the aide was very rude and acted as if she was being put out. Are there any pluses? The food is good and the chef tries to accommodate. The building is lovely . There are some nice staff...just not enough of them. Cons: Hiring and keeping nurses is a big issue. There is NO nurse on duty at night. Poor staffing. Recently a confused resident started pounding on residents doors in the middle of the night in an agitated state! In this time of Covid they are going their best to keep residents safe but with no planned activities some residents are having a tough time. Don,t move your loved one here.

Legacy at Town Square is NOT equipped for memory care. I picked this place in the beginning because they were very caring and concerned for my husband's needs. After four days he was too much for them too handle.

We placed our Mom in legacy in July after a fall. Not our first choice but they had a room. As suggested, we waited on pins and needles for several days to visit. We were so excited to see her, there she was with dirty hair, a large bandage on her arm and urine down to her knees. He bathroom was filthy, diarrhea running down the toilet. We were horrified. The food is greasy, salty, sugary and there are very few fruits/veg. We took turns staying with mom until we moved her after 28 days. The memory care area is dark and depressing with few windows. I believe this affects the staff. Worst of all, there’s no one in charge in that area, it’s very poorly managed. The nurse, [name removed], is cold and hard. Would not recommend, ever. Shout out to [name removed], [name removed] and [name removed] who really did try.

There were numerous charges for items that while we toured and communicated with staff ahead of the move in, were never revealed. The rental staff person went out of his way to gloss over questions and make it sound like certain services were included, when in fact they were not. Our Aunt also had a small dog, for which she was paying a large monthly fee to have the dog walked several times a day. It became clear that the dog was not being walked. The dog was lucky to go out once a day. We purchased pee pads that were left for days without being changed and here apartment became unlivable. Every time we complained about this or the numerous lack of care issues, we were assured that things would change and they were experiencing understaffing. Things never changed and our Aunt’s health and disposition rapidly deteriorated over the course of the year. The Executive Director never took any action to make sure numerous issues were addressed. We moved her to avoid dire health consequences.

Our mother is in assisted living at the Legacy at Falcon Point and doing well. The food is excellent, the staff is very friendly and the place itself looks beautiful and always smells clean. So....we move my father into Memory care there. Again - very pretty, clean place BUT.....almost no staff at all. We have hired sitters who can verify - there was NO STAFF member on the Memory care for 2 out of the past 3 nights. Residents were roaming the halls - one suffered a large cut to his hand. Our sitter needed some help changing our father but her knocks, calls and please for aid went unanswered. We have talked with the head nurse and managing director. Yes we know workers are in short supply but come on, you just can't leave Memory care patients unattended. The model there is to have ONE caregiver overnight for 6-10 memory patients AND 80-100 Assisted living residents.... How is this even legal? Shame on you Legacy at Falcon Point...

Very new, shiny, and nice community. The director is new to the industry and this was a downfall for us.

This community was awful. The woman who was in charge had the new guy come in and sit down with us. Every question we asked she asked him to answer and he had only been there for two days. He did call back and try to fix the situation. however, our overall experience was not good. We never saw a resident and were not allowed to speak with any other residents. We never even seen any other workers either.

The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So they never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them.

An absolute nightmare in my opinion. Mom was one of the first to move in and the place was new and beautiful. We were promised Mom would be loved and cared for and receive the assistance she needed. Unfortunately they did not realize we love our Mom very much and would visit Mom 4-5 times a week to make sure she was doing good. We went through two years of changes in management and staff and every time it got worse. We were told what they thought we wanted to hear. After we were allowed to put video surveillance in her room everything went down hill. Retaliation is to say the least. Now we had recorded proof of what goes on there. In my opinion I would be very Leary of this place. Unless your parent is totally independent, moving here could be your worse nightmare.

My loved one was there 8 weeks and she lost 20 pounds. I don't feel like my loved one was taken care of. Communication was not good and we were not kept updated with what was going on with my loved one. I would not recommend this community to others.