LifeWell Senior Living

They excel at warm and friendly personalities--from the front desk to the rest of the staff--they always try to reach out and engage my loved ones in various activities. Not sure where they could improve--my loved ones say the food is sometimes bland but then again they don't engage the restaurant staff to ask for other things. My sister and I and our parents are please with the community. Wish they had two bedroom options--that's probably the only thing. An added plus is that they offer respite care services too (we didn't access that before they moved in but nice to know it's available.

The facility is nice and clean and staff are friendly and nice to my loved one. My loved feels safe and taken care of The only issue we have the meals are not nutritious or tasty for seniors with health issues. Thee meals are not Chef prepared as advertised needs to improve . Need more variety activities.

There seems to be a serious lack of outside activities for example the residents should be driven weekly to a grocery store to buy necessities like toothpaste toilet paper body care etc. I am in talks with them right now to improve that

This was my second choice, we didn’t go with this community because we wanted more space for my loved one to be able to walk around without getting lost.

They didn't have availability when we needed it, but I thought the place looked very nice. It was in a very nice setting.

The Legacy at Santa Fe is a beautiful facility. They have the latest upgrade in technology for the monitoring of residents. They have wristbands to unlock residents doors, so you don't have to carry around a beeper and/or key. It's all integrated into one system that looks like a wrist watch, and is the best I've seen across communities. The challenge with The Legacy is over promising and underdelivering, in terms of care and activities. There's a number of challenges within their medication management. Luckily my mom is cognitively okay and can engage with the staff if something is wrong with her medications or if something was missed. That's a bit concerning, however they are responsive when I present my concerns to them. Also the ability to keep up on bathing and assistance has been a challenge to get done twice a week as agreed upon. I do realize people are gearing up past Covid. They promised us in February/March that things were "gearing up" back then. They have done more outings, but the real challenge is the lack of day to day activities on-site. The last place my mom lived had lots more games and resident activities, like bingo, drumming, etc. The Legacy has much less of that. They are struggling to deliver interaction between the residents on a consistent basis. They do have offerings, but its just things like virtual tours. My mom personally likes card & board games, and all they really have is bingo. So compared to the last place my mom is frustrated in that regard. If a prospective resident is looking for things that engage their brain, it doesn't seem to be happening right now. I have expressed concern, and have also done so in writing which did seem to get their attention. They seem committed to solving this issue. I do think they're trying, but not delivering to my expectations with the price point and past promises. It's also important to note that they charge a pet fee of [price removed] / per month, which they don't talk about. So that was surprising to us, as it wasn't on the list. That's a much higher pet fee than other locations. The pet fee at her last place was only [price removed].

Our experience has been really good with this community. For the most part we have been really happy with this community. They have activities like work out programs, balloon volleyball, bingo, excursions to where they take the residents out to do things like the good will and more. We are fairly new to this community but my mom is very very happy with being at this community. They are low on staff at this time but I know that they are dealing with the affects of Covid at this time . They communicate very well and very effectively and we have just been really happy. My loved one also really likes the food. All of the staff are wonderful and kind and personable.

This is a good community however, My mother was here for a limited time due to her needing more care than this community could provide for my loved one with memory care. They have been going through a lot of changes with leadership at the time and that is affecting staffing. It is hard with communications because one person that you are talking to one time may not be the same person that you communicate with the next time.

This felt more like an independent living community, and was beautiful. Unfortunately it wasn't a good fit for my loved one.

my loved one had a very short stay at The Legacy - to no fault of the community. while she was there i thought it was a very nice place on an especially good looking property. everything was pleasant aside from their lack of staff. there didn't seem to be enough staff to fit my loved ones needs. when she first moved in, they allowed the laundry to pile really high. our concern was addressed by a few different staff members who assured us it would be taken care of on that day. the laundry, which consisted of soiled bedding and clothing, remained there for several days. i would say the community was clean, aside from the laundry issue; which could be attributed to their struggles with staffing retention. i would definitely recommend the Legacy to those who are in need of assisted living and even to those needing memory care. my loved one specifically needed an intensive level of care that they may not have been equipped to handle. i did notice that the other residents had a higher extent of mobility and seemed to be doing just fine. the memory care residents are also provided with a medical alert bracelet, but my loved one is used to Life Alert. i believe she may have forgotten that the bracelet should be used when she needs assistance with anything to prevent an accident; rather than only using it once an accident has happened. i don't blame the community for any incidents that occurred, my loved one just needs additional supervision. unfortunately this community wasn't a good fit for my loved one, but i do think it could be the perfect fit for the right person under the right circumstances. the Legacy is also much better looking than surrounding communities. i do have to say that [name removed] was fabulous! she showed us around and helped us get everything set up; she was extremely helpful and went above and beyond to make this transition easier.

It's a beautiful facility. The rooms are very nice. They seem to be short-staffed at times, but the staff they do have there are fine. There's always room for improvement, but I think they're doing a good job overall.

The staff seem to keep an eye on the residents. The food isn't really good. Sometimes the food is cooked tough. The staff are good and responsive to questions I may have. Some of the activities offered are virtual bowling, music, church services, and more for the residents to choose from.

This is a nice facility and the cheapest in my area. I feel like they may be understaffed. The staff that are there the women seem to be fine. My loved one did have a situation where a male staff member was too ruff but other than that things have been smooth.

Our loved one was not there long, but Legacy did a wonderful job. They were very nice, accommodating and our loved one was well taken care of. Even after our loved once passing they were wonderful and we really appreciated that.

We chose Legacy at South Plains because of the convenience to family members and it was a newer facility. The lady who was showing us around was really excellent, but she is no longer there she answered all our questions. They have been really good with communication. They have had a lot of turnover in staff during our time here. It has been a very difficult year so I am not sure hat it looks like outside of all the covid restrictions but I would recommend them more for assisted living.

The short time that my mom was here we had a great experience. We did not have a lot of access to things because of the virus, but they were attentive and very well staffed. We were happy with the level of care that she received. They were always very good with communication and letting us know what was going on.

You get what you pay for, you need to understand and know the level of care your loved one needs. They had some issues that I have had to address with them but they handled the issue quickely. I would recommend this facility to others

I was very impressed at the state of the art Legacy at Town Square when I was touring facilities for my Dad with Parkinson's Disease. I would recommend this facility

We think highly of the place, we just wish they would do a better job keeping us informed during COVID. They try their best to have activities, but they had to shut a lot down due to the virus. We were impressed with the staff and they were very friendly, it was also a newer facility. People seemed to be very caring. It is more on the smaller side which was a big deciding factor for us. The rooms are good, they are adequate. We think the food is excellent, and if there is something they are serving that you don't like, you can choose from a second list which includes sandwiches and burgers.

We had a virtual visit and I'm rating these based on my experience from speaking to staff and the virtual visit. The staff call on any issues that arise, and they are open to suggestions. They were doing bingo and some other activities for the residents. The hair salon is starting to open back up. We seem to like it at this point. We have even told friends that we are pleased about this community.