LifeWell Senior Living

The night crew could do their part a little more. They could come in more at night.

The management and staff make residents and their families feel very welcome from the moment interest is expressed in possible Legacy residency. The employees at all levels are engaged, enthusiastic, knowledgeable, patient, and friendly, with a handful of individuals going beyond their expected job responsibilities (Jerry in particular). The facility is well maintained both inside and outside. There are a number of widely assorted activities on any given day in which residents can participate. The level of medical care is top notch on all fronts. Having staff make medical suggestions based on personal observations has proven beneficial several times. Administratively, the facility is on top of its game with respect to handling billing and long term care insurance issues. Food quality generally is pretty good. One area which can use improvement concerns the service in the dining area. Service can be a bit slow at times and corrections of erroneously delivered orders similarly prove to be periodically challenging.

I visited Legacy with my mother as part of a fact-finding mission about what is available in the west Houston market. We were both very impressed with the rooms, the communal areas, and the friendliness of the staff. Yes, the community is in its early stages of building its clientele, but I have no doubt that it will be a well sought after location for its potential residents.

my mom was not here very long but what I really appreciated was that they were more than willing to work with me even after she passed. We had a lot going on and they told us to take our time with getting her stuff out. They were patient and kind - especially [name removed] who is the director and [name removed] and [name removed] who are both in management. Every one of the staff was so sweet and cooperative. I would recommend The Legacy at Falcon Point to other families looking.

The staff and facility are very good. The food is poor and my dad is losing weight so we are having to take him out to eat. Disappointing given how much he is paying.

My dad has been here 3 months and overall we are happy with the staff and the facility. The food however is not very good and my dad is losing weight pretty rapidly. We’ve been taking him out a lot lately to supplement and he’s gained 4 lbs. For as much as he is paying, they should have better food.

My parents have both recently moved into this community and so far we have no complaints of how things are going for them. The staff are helpful and I am comfortable with the care they have been providing them. I think the food could use some improvement would be my only suggestion. They have a great activity program as well as other amenities available to all of the residents. Overall we are happy with this placement and would recommend it to anyone.

Ask for a daily schedule of activities for Memory care. They need more variety and quality in food and better care for memory care residents including exercise opportunities , music therapy and art besides coloring pages.

My loved one is currently a resident at The Legacy at Santa Fe. The care staff, housekeeping staff and front desk staff are all wonderful. Communication with the family is poor.

I would say that The Legacy is very good for those needing a lot of assistance. Make sure that is what your loved one wants/needs. For example, the residents don't seem to manage any of their own money, so cost of outings get charged to monthly tab. No shopping trips. Simple activities. We picked it because of location and the beauty of the building and views. That wasn't enough to keep Mom happy.

Staff is friendly and helpful. Facility is beautifully appointed and neat. However, almost nothing is provided in the monthly rate besides room and board. Residents have to provide their own paper goods and all toiletries. No one is responsible for hearing aids and glasses besides the resident in memory care who often can't be responsible for them themselves. Thus, expensive hearing aids are soon lost. They need more activities to combat boredom, more supervision and exercise opportunities, and the outdoor space needs awnings for shade and swings.

Legacy of the South Plains was very nice, but was far too big. We didn't like that the staff had us touring residents' rooms without their permission.

We really do think The Legacy at Long Meadow is a great facility and the staff really do try their best. We really do like the staff members, they are very nice and they seem like they have been there for a long time - they do not have a high turnover rate. They do really good when it comes to the activities. However it is the expensive and our loved one along with other residents do not like the meals - they do not like the presentation, the food comes out cold and it seems to be the same thing over and over and over.

I toured this community. It was newer and the appearance of the overall facility was impressive. The sales rep was kind of pushy, it sort of felt like working with a car salesman. They seemed to be a little bit understaffed, but I think that's everywhere right now. They have motion detectors in each room that alerts them about things like the resident being in the restroom for too long and maybe needing to be checked on. It sounds good, but our concern was that if there were an emergency the response time could actually be delayed because of that. I don't know, I just had mixed feelings about it. The memory care unit seemed small and cramped, I think it's a better fit for assisted living.

We toured with The Legacy at South Plains and from what we saw, it was actually the complete opposite of the facility that we ended up going with. The facility is very large and has more of a hotel feel to it. We were wanting something more comfortable and homey. Also during the tour we did not see anybody out and about, all of the residents were in their rooms.

Legacy at Cimarron is concierge living. The facility is beautiful and upscale and they seemed like they had great security as well. There were a lot of activities provided for the residents. It was just not what we were looking for.

Our family had an in person tour and it kind of seemed like the saying - one flew over the coo-coos nest, it seemed unorganized and everyone just wondering around. It is a newer and nice facility and to there credit we thought they were very understaffed. Even the manager who gave us the tour said a few workers called in that day and that it was just a free for all day.

The location was new and bright. The Sales Director didn't know much of the community.

It is a nice facility it is really pretty and well decorated. We loved the care givers they are very sweet and kind. We do think they are starting to bring back the activities for the residents, however we are paying a lot and we just are not seeing our money's worth.

They could use improvements with their nursing care.