Greystar

AVOID!! After touring the Overture, stressing the desire to have a place for my parents following their simultaneous health emergencies, my husband and I submitted my parents' application. The staff, including the GM, "LF," understood that occupancy was urgently needed. LF said they would have the unit ready for move-in by the end of the week. We left a $[fee removed]community fee with LF & awaited her promised call, which never came. She failed to respond to multiple emails despite HER request that we email her. She never produced a lease or attempted to deliver the unit on time. She strung us along & denied any responsibility for her lack of communication & inaction & refused to refund my parents' money despite never producing a signed lease or keys. She cost us precious time and money and caused an inordinate amount of stress. This place may look good on the outside, but it's rotting from within.

Old, dirty, expensive and nasty staff! Maintenance does not like to maintenance and they charge for inside and outside lights and gas. Full of bugs and spiders. Parking is expensive. Smells of crap in the halls. My cable box caught on fire shortly after I moved in and my electric stove plates get too hot!

Read your lease, there are a lot of fees & add ons which you have no choices in choosing what cable company you want to watch & you do not mind sky high water bills because you pay through the apartment complex not the city water department plus other fees. Tell all your clients to carry extra rental insurance for sewer backup because I was not offered that & when ruined my nice furnishings I had no insurance to pay for it & at 73 years old I can not go back to work & but new furniture. Management did not have a clue as to how to clean up a sewer back up & just slapped a new piece of carpet on top. I tried to ask them to make sure that the foundation was cleaned, dried & new pad & carpet installed. You can not do those steps above in one day although I was told the carpet people were experts & per the manager "She was not". When they called me back that evening, the carpet was very damp. I went the next day to complain & asked for another apartment, I was told you asked for a new carpet (first they wanted to shampoo it), we gave you that & that is all we are going to do. This is closed. They have 2 daily rental apartments they rent to guests & I asked for one of those & was told they were rented out. They left me in my mold infested apartment for over six weeks. Before allowing me to move across the hall. Before I moved the manager took a week vacation & the next week was off property then it took a week to clean the apartment. When upper management found out & shared my statement with the manager the next week ( I said nothing that I hadn't told her to her face). She stated I insisted on staying there. I asked her where did she think I would stay for $150 a night, I do not have that money.

This is not an assisted living facility. There are no restaurant facilities. Folks ordered food and it was delivered by a staff member. There are minimal activities provided. The apartments are old. Some units have been renovated. Parking is a problem for visitors as there are reserved spots for residents for a fee per month. There is no nursing or medical staff at this facility. This is strictly a independent living. I would not recommend anyone over 65 with health issues to live here.

I live here and for the past 8 plus months I live on a floor, the 4th floor of the south tower with a resident who is allowed to smoke here while we all signed a non smoking addendum stating no smoking in or on the premises! I have reported to local, medium and higher up management and NOTHING is done. He is allowed to live here and the doors to all apartments are not completely with all being weatherstripping approved all the smoke defers into the apartments. Tonight about 8:15 I went out to put trash in the shoot and the smoke being this time marajuana overtook the entire floor now entering my apt! No one does a single thing. I am a cancer survivor with a low immune and I have had it!!! I would send texts every time it occurred and no one did anything! I stopped as I could not handle the stress and tonight I’m done! I placed an internet review and writing this which I’m sure you will take done! This is horrible!!

A management team shrouded in secrecy and dishonesty, residents tip toe around when things go wrong or don't work. A big letdown. Some residents have experienced flooding and some have complained about mold.

Overall we have had some good experiences at Everleigh. The facility is beautiful & well-kept & the changing evolving staff is doing their best within the Greystar constraints. However since moving in we have been subjected to some intolerant judgmental entitled RACIST tenants’ attitudes & rudeness. We have complained several times to the management office. These tenants do NOT honor nor respect other tenants’ boundaries & have made offensive insensitive comments to us! They need to mind their own business! At the same time, we have come across a few tenants who possess & display more appropriate behaviors.

Staff is useless! Very disappointed in this place! Pool heater has not worked for months. Very few activities. When they have events or meals, they run out of food. Fix pool, get some real activities besides bingo and bad bagels get togethers. Need an activity manager to follow through with ACTIVITIES. Manager does not want any problems, so sits in office with door closed.

The facility is beautiful and apartments inviting. At first impression the residents are warm and inviting too. However, there is a culture of intolerance towards anyone that doesn’t fit their narrow mold. My friend moved here in hopes of finding friendships and community. All she found was condemnations and unkindness. The other residents told her how she must dress and talk and walk. They left her nasty notes on her door and shunned her. She had to break her lease and move for her own sanity. The management did nothing to protect her. Very disappointing.

STAY AWAY FROM THIS PLACE.. Renters beware . Tons of people moving out every week. Office staff keeps changing . Bad and mainance and they don't get along with office over task. Vary unorganized.. Gates always broke. They try to get you to refer people cause price are so high. Walls are papper thin. CAN HERE YOUR NABOR .NABORS SMOAK POT IN THERE APARTMENT, NOT a GOOD place . apartment are really small. Garages always on waiting list.. all tenants that have been here a long time said it's bad management and high turn over so some politics in office and maintenance..dogs crap every where and owners won't pick it up .dog pee all over. Really gross.. ATINKS, most people move out right away. Not friendly to seniors at all. And if your disabled they talk about you and make fun of you . maintenance says every one is a weirdo right when we moved in.. they took our deposit and gave the apartment to some one else. STAY AWAY FROM THIS PLACE, BBQ ON PORCH. A FIRE VIALATION.. BAD. DONT bother

poor maintenance. Refrigerator doesn't work. I have been throwing. food every week. They have not been able to fix in two month. Every time they come I have to empty refrigerator. We are retired don't have energy to clean refrigerator. every week.

The social director, NOT A PROFESSIONAL PHOTOGRAPHER.(she took a photo of me that they used in an ad), takes hundreds of photos of us and uses them in commercial ads without asking, informing or compensating us. Lease says they can use them however they choose. Sell them? Political ads? no limit. We pay for many amenities we don’t use: aerobics, water aerobics (8 participants), yoga, booze for happy hour, the pool. Most food for events is paid for and prepared by residents. The main floor garage gate has been open/ broken for nearly 2 months. The 1st floor one was broken for a month before that. There’s security at night, but, during the day, anyone can walk in and break into cars or apartments. My apartment kitchen has very few cupboards and hardly any counter space. Downsizing? I had to get rid of many valuable items to move into this tiny apartment. These past 9 months, they’ve crammed folks into rooms maskless for activities, only suspending when COVID ravaged their staff.

Avoid yourself and don't be fooled by false offers. I know I live here. check everything yourself often and document it all. You would be wise to take photos as well. What meals?

I did not have a good experience at Destinations Spring Valley. It was very dirty when I moved in. I had to buy brushes to clean the bathroom because it smelled so bad. The stove did not work correctly. The carpets were dirty and did not reach the end of the room. I would definitely not recommend to others looking.

Staff lacks follow through and follow up. Maintenance issues tend to require multiple requests. It took two years to have one issue (involving water leak) to be fixed. Waiting 3 months now for a new fridge filter, A/C filter and two light bulbs to be replaced. People under 55 have been allowed to move in. Wish I had never moved in. Not many stay for long.

I called the phone number listed on web site. Women who answered was rude and wanted to delve into personal aspect rather than answer basic questions about community. It left me with a not favorable impression of this community.

Overpriced for the quality of apt. space and finishes. This company has a "F" rating with BBB for a reason. Monthly statements are padding with extra charges even though the rental rates are calculated - reference the "Seven Dimensions of Wellness" included in the monthly rate. NO reasonable concessions for reduction in rent even though Greystar has not delivered on the "Seven Dimensions of Wellness" for the past 5 months and is pocketing the profits! Staff does not maintain preventive maintenance or cleanliness expected for "resort style living". Activities pre-Covid-19 shut down hosted by Greystar site staff were not well hosted and offered meager offerings of cheap food and beverages. Leasing staff sit around but don't do much cleaning. Chaise lounges and surfaces are always filthy, palm trees and plantings barely alive. Leasing staff are not to be trusted - if you want to renew your lease you have to hound the staff for renewal details and they offer incentives (awful and NOT competitive for the market and building that is barely 60% full)) and apt. transfer deals then rescind the offer and you are stuck because it's too late to give 60 day notice to move elsewhere. Median age of residents is 85 and many with psychotic, frail health or wandering about lost and cannot find their apts. Emergency after hours service line is often not answered. Not a Secure or Safe place for you or your loved one. Greystar promised activities and outdoor games (land and water) but fail to follow through. Most active 55+ are so unhappy and planning to move out unless Greystar leadership corrects the issues. Leasing staff will tell you what you want to hear but be VERY wary as they omit the truth and embellish on what little they deliver.

Opinion may change when services re-open. However, even though Gov .Abbott has lifted restrictions, touted "amenities" remained closed. This is not acceptable and I am very disappointed.

Overture Providence is a joke. “The check is in the mail” is exactly how Overture Providence works. Nothing ever gets done, nothing ever gets resolved, and nothing ever goes right. The management, [name removed], is the worst so called manager there is on earth. I had to go over her head to get anything accomplished. The minute I stepped into this horrible place, I realized I had made a big mistake. There is nobody really running the building except the maintenance staff and the garbage pickup. There is nothing that suggests that this building is a 55+ residency.- NOTHING. Thank God I only stayed two months. I was ready to leave the first day. The only thing that did not go wrong were the appliances. The rent is ridiculous for this city. We were actually paying for the horrible breakfasts in the morning which I never participated in. The Continental Breakfast is packaged food, all carbs, no nutrition. I would never have my mother come to this pathetic place.

They are really nice until they get their money. Then management is just downright rude. My mother and father are 87 and weren’t felling well on move in day. They won’t give you the keys until your appointment even though your paying rent for that whole day you can’t get keys until after 11 am. Or later depending on your appointment time. They made me make repeated trips to go get her to sign documents even though I told them to have her sign everything the first trip so she could go home to rest. They expect you to unload your heavy furniture from the uncovered parking which is several buildings over. They harassed and threatened the whole 4 day move in then stole the direct tv disk stating it’s not allowed unless your grandfathered in. The leasing agent said she could get Cox or direct tv then they said you can’t get Direct TV after we had it installed. I was unloading my handicapped father and his scooter as close to the ramp to the apartment since he has Parkinson’s Disease and is very shaky and manager started screaming at me to move Immediately even though I wasn’t blocking anyone at the time. There are no handicapped parking spots for him which is required by law. They would not give a reasonable accommodation to allow me to unload him where he could get access to his home. He served in 2 wars with PTSD and has a service dog. They are requiring him to get a doctor letter to prove the dog is for emotional support which he can’t get for another two weeks because it’s hard to get an appointment. In the meantime they are being charged extra $350 plus $25 month until he can prove it. Their account shows a balance of over $700 as of today even though everything was paid when they signed the lease documents and received keys two days ago. Don’t move into this place you will regret it. It’s a nightmare once you sign on the dotted line.