Atria

Deteriorating quality, inadequate staffing and really horrible food. The upper management does not want to improve it. They are sucking money as fast as they can and serving poor, non-nutritious food with only one or two servers per meal. Today lunch took 1.5 hours from sit down to stand up. Fewer choices on the menu at each meal, and today only one of two soups was available. chicken noodle had NO chicken and NO noodles. Just broth and frozen carrot squares. The food is really a sore point but they want to do it on the cheap so its not fresh. Just open a package from Sysco. Please stop running these pie in the sky reviews from 4 years ago. The place is really going downhill Family Member of long-time resident, paying about $9500 PER MONTH.

Key staff positions remained vacant which impacted the level of oversight and quality of service.

More worried about making money rather than treating their tenants with respect New nurse is awful

NO COMPASSION, NEGLECTED MY FATHER. ATRIA OF ARDSLEY, NEW YORK. SENT MY FATHER, [name removed], 82 YEARS OLD AT THE TIME, AND HAD ADVANCED ALZHEIMERS, TO THE EMERGENCY ROOM AT MIDNIGHT, ALONE. YES ALONE! WHO DOES THAT? WOULD YOU WANT THIS TO HAPPEN TO YOUR PARENT AND YOU GET A CALL AT 1AM TELLING YOU THEY SENT HIM OFF ON AN AMBULANCE BY HIMSELF?? I GOT TO THE HOSPITAL AND THEY HAD HIM TIED UP TO A WHEELCHAIR. HE HAD NO IDEA WHAT WAS GOING ON. ALL OF THIS DUE TO DEHYDRATION, SOMETHING ATRIA SHOULD HAVE BEEN CARING FOR, HIS WATER INTAKE.

I was insulted with prejudices from the director of this facility. After being told that they had several openings from three of their employees, 2-3 on the third floor, one was coming available close to the front, the model apartment, and two other one bedrooms, the director said to me that he didn't feel my in laws would be a good fit and that all the rooms were taken. I had just visited this facility the evening before and within a matter of hours they were all filled. I asked the director how can he say my in-laws weren't a good fit when he had never met them, didn't know anything about them and how was all the available apartments filled within a matter of hours? He insisted that my in-laws just wouldn't be a good fit, so I asked him was the reason because he knew I was African American? If this is the way this facility is ran then it gets no stars from me. I will also be reporting to the BBB and also make sure every social media gets this write up. This is not the way you treat human beings. I will never recommend this facility and I'm glad the director showed that he was prejudice so now I know my in-laws would not be mis-treated.

Something is very wrong with the management. residents living in atria deserves a good service, particularly in the dining. some have attitude problems. too bad they don't have cameras installed in the dining area. where the family of the residents may know how good or bad their loved ones are being treated at times. What makes it worst the management are taking away hours from the servers/waitresses/waiter who are good nice and efficient in their work. and giving more hours/days to the bad ones, How can anyone hire and retain servers who shouts at residents, they must have forgotten that they are serving or working in an assisted living facility and not a prison facility or prison house. Makes me think and question whos the warden? Retain the good ones and cut the hours/days of the bad ones and give it to the ones who are performing well. it's not that hard. and it seems, they are also, so blind as to who are the good ones and the bad ones, that they cant see and making a bad judgment. So here : Please open your eyes the good ones: [named removed] [named removed] [named removed] [named removed] [named removed] [named removed] [named removed] [named removed] Now let's see if they are only blind or their maybe deaf as well. blindness and deafness is really a bad combination. its bad enough if someone is blind, worse it is when the management is blind and deaf. geezz! Really Ridiculous! the names have been told to them or are they experiencing some dementia as well? tsk tsk tsk.

This use to be one of the nicest senior home in Scottsdale but since new ownership of Atria (large corporation) it has gone downhill fast. The major issues are: 1. The food is absolutely awful. New chef but worse than ever . 2. They increase prices by over 7% per year. Poor value. 3. Management makes promises to upgrade the home but don't deliver. 4. This use to be mostly independent living with a separate section for assisted living. Now they try to upgrade you to their "Legacy" program which cost $500 more per person and offers inadequate staff that just roam the hallways with 2-way radios. 5. the dining room is packed with wheelchairs and walkers and it is dangerous for residents to walk through because it was not designed for this purpose. 6. There is always a shortage of staff so the current workers are overworked. Turnover is high. The only redeeming element is that they do a pretty good job with events for the residents. It is very sad that such a prestigious property has gone down hill so quickly. I would definitively would not recommend it unless you have a very large budget and can put up with horrible food.

We were pleased with Atria Briarcliff when we toured. The community was very nice, and the people seemed very friendly and helpful. However, we were asked to make a deposit to hold the room for my loved one before she was even evaluated for move-in. We made the deposit in good faith, and they advised that they would hold the payment until after the evaluation, but we were changed anyway. I found this very deceiving and unpleasant. We ended up not moving in, and it took over a month to get a refund from them because they gave us the run-around. The community itself is very nice, but I feel that other prospective residents should be aware of our experience so they don't have to deal with the nightmare that we did.

We toured this community on 10/31/17 and the hard sale was amazing and we weren't even looking to move till January. But again they SOLD me and I pay the community fee and then November's rent and December's rent. She fell and we thought she was going to be ok and still could move in but she was on the 3rd floor and I kept in touch with them and asked if she would be able to get in her room without issues with a walker. And they said yes she would have trouble so I requested another room and they said they would get back to me and they never did and by that time mom had died and this was November 28th NEVER even moved anything in this place. And they had poor communication skills. They finally refunded me 1/2 of the community fee and kept November rent and will refund December. They had no compassion and was quick to take my money.

I WOULD NOT send anyone here. I have had a horrible experience with this community. When we first toured the area we thought that the place was lovely. We were happy with everything that we saw. The people that took care of us getting my loved one in were all wonderful. The place itself was beautiful, they have a lovely dining area for the residents, the rooms were nice, but what good is all that. The room that my loved one was in was beautiful and you would have to furnish it yourself which is alright. However, they would just let him lay there. They would also over medicate him and he was drooling. The social worker was there too, which was a blessing. When we tried to assist him to the bathroom his legs were like rubber. He had to use a walker to get himself there. He had also lost a tremendous amount of weight. He could not feed himself. So I asked a care taker there “if he doesn’t eat do you feed him?” to which she responded “Oh we don’t feed anyone on this floor”. What kind of answer is that?! He lost so much weight and he looked horrible. What really set it off for me what receiving a call one morning and the lady told me “In order for us to keep bob, you’ll have to hire a care giver for at least 12 hours a day ($24 an hour)”. I said to her “Well what am I paying your for?! What are you guys doing?” I was so worried for my loved one that I ended up hiring a caretaker to make sure he was getting water and being fed regularly until my daughter, the social worker, and I found a different place to get the appropriate help that my loved one needs. He is now out of here and doing much better. It’s funny the first day that he moved out he was able to feed himself. I DO NOT RECOMMEND THIS PLACE TO ANYONE. I would not want something like this to happen to anyone else.

It looked too much like a nursing home. My mother in law doesn't need that level of care yet.

Mom was asked to leave this location only after 11 days of moving in. I feel that intenlly they were not the most forthcoming in what level of care they could truly provide to someone in my moms condition. We were assured they were well equiped to handle any situations that came up which they were not. I found them to be misleading and unprofessional for the entire staff. The staff was kind and friendly but that doesn't go very far when they are not providing the care you were promised. They are not willing to work with us to get what we think we are entitled to have returned to us in the form of payment that we prepaid.

My husband was there 4 days when he fell the first time. After 3 weeks in the hospital and rehab he returned to Atria, payed for more care and 5 hours later he fell again. When he told the nurse he was in pain she suggested we wait till morning and talk to the physical therapist I suggested she ask him if he can move at which time he cried out in pain. I told her to send him back to emergency and found out it was a broken hip. Probably needless to say I moved him out of Atria FALLING Assistance.

DON"T MOVE THERE!----My mom moved back to NY to be near family. When she first moved in to Atria Rye Brook, the facility was well run, had a fully stocked cafe with snacks replenished throughout the day and a decent restaurant. Not anymore! The snacks are gone. The restaurant is awful and The Cafe only has awful coffee or lukewarm tea, no snacks. Every year the rent increased over 3% and the quality went downhill. At holiday times, they used to invite family members (for free) for dinners or lunches. Now the parties only include the residents, (maybe a desert only party for Halloween or Christmas). THere used to be family barbecues for the 4th of July & Labor Day. Those celebrations no longer include families. The windows in the apartments are all broken. They don't open. If they do, they won't close. Frequently the heat & a/c are broken. The infrastructure needs to be replaced. It was poorly designed and very cheaply built. The individual heat or a/c units in the apartments are VERY noisy & inefficient. My biggest complaint however, is the other component,ATRIA HOME CARE, which runs the optional home health agency in the building. Although it is very convenient to have this on-site agency, the quality of the care is questionable in many ways. The agency is understaffed and poorly run. Many of the aides are not well trained to deal with the personalities and problems of senior citizens. There is only one licensed nurse on staff, and no one is there at night. Absenteism is a problem and they don't have enough staff to cover the needs of the residents on a daily basis. THe billing system for Atria Home Care sends out [Removed], inflated bills and doesn't check the accuracy of their own accounting. They use a phone system to track the charges for Atria Home Care. The system frequently overcharges for the service and if you don't check the bills line by line you could be overcharged thousands of dollars. NO ONE CARES. This agency needs to be reported to the Better Business Bureau in Westchester County. If money managers or insurance companies are paying these bills, without carefully checking the charges with the residents, I am sure the bills are frequently wrong. Atria Home Care is not an agency you want to hire to care for your loved ones. Stay away, they are not caring or nurturing, they are just a business in place to make money. Atria Rye Brook is a residence that costs a ton of money and barely delivers.

Used to be so much better. The irony is that they are doing all this construction (and a mess at that) to include a memory care unit and yet they don't have the basics down. This review from yelp really sums it up. [removed]

Not able to assist with transfers. Their representative said they would not be.a good fit for mom.

We had mom her for a little over a year and had to move her because they were not able to manage her medication correctly.

I have been calling to get help for my mother and no one is at all interested in helping. They clearly care only for the bottom line and making money. I wish I had been warned and perhaps I could have stopped my mother from moving into this place which is not good for her at all.

I toured this community and found that it did not have a good atmosphere for the residents.This is a bigger community and they need to make some repairs and make it look newer and brighter community. The walk to the door is very far. The community needs new carpet and new appliances. We would not recommend this community to others, but they might want to tour the community for care for a loved one.

This residence is not at all what it claims to be. It is not clean. Trash is unattended. Rugs are unclean. Apartment cleaning, which is paid for in the rent, is unreliable and less than basic. The food is not good, other than when salespersons are trying to convince families of loved ones to sign the rental agreement. The personal care is largely provided by unskilled persons, not certified nursing assistants. Personnel treat residents very poorly when physical abilities decline. For many of the ailing residents, this facility is no better than [Removed]. The corporation is concerned with profit only and is basically completely immoral.