Atria

Do not move here. The elevators keep breaking, leaving seniors stranded upstairs, or in the lobby. Over a period of two years (when my parent lived here), they have continued to break. There seems to be no effort to actually replace these aging elevators. Recently, all three were out at the same time - an extremely dangerous health issue. In spite of these problems, and the aging and dated facilities, management has put in very high increases in rent each year. While they have plans to renovate, there has been no current justification for the large increases to date.

Totally agree with those who say that caring is mostly absent from this atria. ..especially from caretakers & top management.. My father has been here for Some time & there really is not much good I can say. And like others we can't move him now. It's run like a hotel- clean room (barely)- wash clothes.. their job is done! Lots of staff leave too -- guess they can't take it. Always looking for ways to charge more.

When I toured the Atria, it was not a good experience. They never introduced us to any of the residents and never showed us the apartments. By their behavior, we got the message loud and clear that they did not want us there.

I was not impressed at all when I went on the tour here with my sons. They showed us around the community and was very nice and helpful. There was just a feeling that we got that we did not even want to finish the tour. We left and decided it was not the place for my wife.

I moved my mother out of the Atria, we did not like that place at all. They did not even have a general manager for like 3 months for the memory care unit. They would hire kids that were 18,19, and 20. They didn't even know what they're doing. Every time I visited my mother, it could have been a movie, dinner, or in her room, she would say "get me the hell out of here I hate this place". A gentleman that worked there told me everyone was leaving thaT place left and right. He told me stories of ladies falling, and how there was one nurse for every 5 patients, I wouldn't recommend this place to anyone.

Not an "aging in place" facility.

After 2.5 years, I am disappointed with my daily visit to the dining room. Issues with the dining: Service is understaffed and untrained - Incorrect orders and slow service Food is routinely served cold, and at times inedible Buffet service is served most weekends, unless sufficient staff shows up for work - Buffet service is very difficult for those with walkers and wheelchairs Many of the resident feel the same, as there is constant complaining about the dining room. The problem has been discussed with management many, many times, by the majority of the residents, but it falls on deaf ears. Corporate does not seem to care. Hoping for better results.

My thoughts mimic Concerned Daughter. The dining room is a complete disaster. My mother has been at Atria for 13 months, and if it weren't for the dining room, she would be much happier. The food is at best mediocre and is usually served cold. There is a never enough staff, and so waiting times can be very long. Staff is untrained and is regularly getting orders wrong. The weekends are even worse, as the only option for dining, is buffet - which is usually poor and limited. The problem has been addressed with the Director, over and over - by everyone - but nothing ever seems to change. The residents at the community are extremely unhappy about this situation, and cannot understand why this is so difficult to correct.

i just visited my grandmother today at atria we had lunch and the female server was horrible she could not get the order right and it took 35 mins when her friends said something she argued back to them saying the kitchen is busy ... not happy i got a cheese omelet and toast never got my toast 1 lady asked for a tuna salad it took 45 mins and my grandmother asked for ziti special for lunch with small vegs and the lady said this is what u get nothing special either so deal with it.. i was shocked when we went back to her room the temp was on 82 and i tried to turn it down and and nothing i went to the front desk they proceeded to tell me we will try to get a fan but she will have to deal with the heat... my grandmother in her 90's i was shocked i said she pays for things to work and this will be brought up higher ..... i said she needs her a/c fixed .. there NO NURSE NO STAFF FOR CAREGIVERS AND THE ONES THEY HAVE TALK TO EACH OTHER AND DON'T PICK UP THERE PEOPLE FROM THE DINNING ROOM ONE lady said she's been in the dinning room since 11am and its was nearly 112pm by the time they pick her up.. so shocking ...I DON'T CARE IF THE STAFF KEEPS SAYING KY OWNS THEM IF RESIDENTS PAY FOR THERE LIVING AND HELP THEY SHOULD GET IT . ps why are the assisted living residents only getting 1 shower a day too how wrong .... THIS PLACE HAS GONE DOWN HILL AND JUST BECAUSE IT LOOKS NICE WHEN THE HIGHER UPS FROM CORPORATE COME DOES NOT MEAN IT SHOULD SLACK WHEN THEY ARE NOT HERE ... VERY UNHAPPY WITH ATRIA FOR CARMICHAEL OAKS THEY DO A BETTER JOB AT EL CAMINO GARDENS THERE SISTER COMPANY . THE DIRECTOR AT ATRIA IN CARMICHAEL IS A JOKE .. AND SHE IS NOT QUALIFIED TO BE A NURSE OR DO OTHER JOBS OR EVEN TAKE CARE OF A CAT LET LONE PEOPLE AT THE HOME ...

I don't think there is good communication between staff and director. My mom was in your care for one week, not only could she not get into bed, called for assistance on her first night, one resident came to the room, said he couldn't do anything, no one to ask. Nurse looked at her legs told her to keep them elevated, but never came back to recheck to see if the swelling had reduced The whole reason we asked for assisted living was because of her poor mobility, Due to the swelling which has subsided, her mobility is even worse now. When she was released, on Sunday morning there was no director to tell about care, the main chef and the front desk released her to go. I think there needs to be a checks and balances system, there is no communication between staff.

Since Merrill Gardens have taken over the Patrician, the concern for the quality of the well being of the senior patron has diminished. My parents moved here when they were 86 years old. My Mother was 93 when Merrill Gardens took over and started to make changes. Merrill Gardens raised the rent by 6%. They took what was a cozy, contemporary, clean environment and started to renovate to a very uncomfortable level. Much of the residents are disabled and have difficulty navigating life on a daily basis. For the last 6 months, there has been so much dust, smells, and noise coming from the sanding, jack hammering, the electric saws, painting, and the pounding of nails. The excessive noise and dust has been so bad it was recommended by management, that they stay inside their apartments while the receptionist wore ear protectors and at time, masks to protect them from the environment. Because of the smell of the painting, windows were left open and the seniors complained of being cold. Direction and pathways constantly changed because of the renovation, at one point, even the receptionist got confused as to a pathway to take. Not knowing how to make it downstairs, my mother almost went through a hall that was supposed to be blocked off and was under construction. The final straw was leaving the doors and gates open for the workers rather than protecting the safety of the senior citizens. We have been told the gate can’t be left open for a few minutes to help load groceries into their apartment because it is for the “safety” of the residence but it is ok for them to leave it open all day for the workers. I constantly hear complaints about how long they have to wait for their meals, which has been up to an hour wait. The office response was, “They are working within the legal limit with servers.” True they are working within the legal limit but do the care about the senior citizens’ comfort? With the past few recent price hikes I’m sure they can afford to bring in a few more servers. It is a shame to disrupt these patrons who have had their lives turned upside down to the point that some need to move. This is quite difficult for seniors to make a change like this. My question is, who wanted this change? Not the senior patrons, most have moved to other senior facilities such as The Gateway, Fredericka Manor Retirement Community, and Casa de Manana La Jolla Retirement Community. No one, at this age, wants to make the effort of another move, the stress and physical exertion is more than what most can handle. My Mother’s friends are slowly dwindling away as people look elsewhere for residence. The original idea for Kisco’s senior living was developed by a man who wanted proper care for his mother, this idea has been lost with Merrill Gardens. What they want, is best for the corporation. Now that the renovation is finished, I must admit, it looks very nice, but what was the cost for this? Now they have raised the rent by 10%. That is more than $700 per month more than it was before Merrill Gardens took over. Most seniors live on a fixed income. I suggest that, if you sign up to rent at the Patrician, ask for “three years of not raising the rent” clause. I am so sad and disappointed that Merrill Gardens took over and have made such drastic and unpleasant change to my Mother’s life. The way the corporate management handles their agendas and programs will never change. The needs of the seniors living at the Patrician are secondary to the desires of the corporate management. Renter beware!

My findings: Poor management, it stinks from the top down. Constructive criticisms / complaints go unresolved and fall on deaf ears, all you get are excuses and lies. Activity schedule is a joke, it is not followed and in most cases the activities are not even offered. All important Care Assessments are poorly prepared with care plans barely followed. I loved what I heard from the marketing person and after forking over a $3500.00 as a non- refundable deposit I was rudely awakened as to the reality of the situation. Put simply, they did not live up to what was promised, and management feels they don't they have too. In conclusion, I feel I was taken advantage of and ripped off. I fear for the well being of my parent. Here's your homework, try to find a person's name and contact information or a negative review of Atria Larson Place on the internet. Why?

When looking into options for my parents the initial contact with Atria Hillsdale was fabulous. Elliot and the nurse were so warm and welcoming and it was seriously like a big party prior to them actually moving in. We payed the $15K for them to move in and slowly brought furniture into their apartment prior to my Mom being released from rehab. The day before they were supposed to move in I got a call from a man at Atria I had never had any contact with letting me know that they will not be accepted in due to my Dad's issues that Atria was fully aware of prior to him moving in and said it would be a problem reminding him to empty his colostomy bag since he tends to forget. That being said, the experience we had with Atria cost my parents over $40K. I've written letters and never got a response. I would NEVER recommend this community to anyone.

This place had no parking.Although I was told they have a car(part of their service)I dont see Mom being picked up and driven home85 of the year. And others need to park. Not practical. We did not go there

Atria Tinton Falls incorrectly assessed my mom. They spent enough time with her that they should have known she wouldn't be a good fit here. I wasted a lot of my time and money at this facility. They should have been more professional. I thought the way mothers visit from the speech therapist was completely incorrect. It was as if they tested the wrong woman. They said my mom needed her food to be mashed up and I know that was not the case. How would you say in two weeks time her food needs to be mashed up? Mom was also in the ER three times this facility. For the price I paid they were supposed to be keeping a better eye on her. I would not recommend them to anyone due to how completely incorrectly they assessed my mom.

Since Atria purchased this property it has gone way down hill. Food, service, housekeeping, etc. This company seems only to be concerned with making money. The first rent increase after they took over was 5.5 percent and they said we can expect more of the same each and every year. Staff is wonderful but cannot make up for the decline in all other areas.

The memory care unit at Atria in North Andover is not appropriate for residents with Alzheimers or advanced dementia. They put residents in a chair and are not as attentive and caring as they need to be. Individuals with unique needs are seen as a burden and problem. With the exception of a few caring and loving caregivers (real angels), a number of caregivers just want to do their jobs and go home. Some members of management lack empathy and come across as negative and uncaring. There's a cookie cutter approach to care. While a beautiful facility, many of their caregivers are untrained and ill-equipped to handle difficult behaviors that are common to Alzheimer patients. Facilities like this can make a lot of money "baby-sitting". Front desk staff is very good as is the food. I would not hesitate to recommend for assisted or independent living but not for memory care patients who need a higher level of care.

My father was only there at Atria Carmichael Oaks for one day before they decided they did not want him there. They took us through the whole process to get signed up and moved in only to have them then reject my father stating that he was not physically capable to live there. If that is the case, they should have discovered that during the initial evaluation phase, before taking our deposit and all the other time and effort we put in to get him there. Not a good experience. So in a word, do not use them!

great place for rich people who don't care how they are treated. Great place for a family to put their family member in and not bother with them. A few months ago a patient was found in her room on the floor, after she was taken to the hospital, she was returned back to her room with her hospital gown still on, and full of blood. No ONE came to clean it up. They show you the great areas and gardens which were paid for by the "clients". They purchase themselves a Lexus while they increase prices. Phone services sucks, I'm sorry don't have enough time to explain what a bad place this would be to put your family in. $5,000 + a month for that money you can pay a caregiver to stay with your loved one ...

Took a week to get the phone system working after the resident moved in and the resident was billed for all the repairs in their building. Mediation issues were like playing hardball to get resolved. The resident moved out after a month or two of not getting his issues resolved.