Atria

I was going to move Dad there but glad I learned about their religious discrimination before I did it. Their approach to LIE to Dad tricking him into going against his religious beliefs left a bad taste. I feel like we dodged a bullet there. The original sales rep on site was awesome. I was signing contracts when they found out Dad doesn't believe in vaccinations and I do not either. [name removed] is the one that broke the news wasting our time. She lied stating that it was state law and Dad couldn't get into a facility without Covid vax at a minimum. Then she wanted to trick him by convincing him it was something else he would agree to. With that recommendation to trick the patient, huge red flags at the 11th hour.

My loved one is no longer at this community. They don't monitor the residents like they should. The food was okay. They need to improve on administration , communication, and returning phone calls. They don't seem to be able to deliver, what they promise. It's a great place if the residents need independent care but if they need other services, it's not the best. It is very clean. A Place for Mom, was wonderful from the beginning.

They insisted on a $5,000 retainer fee for my loved one. They interviewed him and found him not to be a good fit. They have yet to return that money to me. They seemed personable and the facility looked clean, but I definitely think others should know about this before going there.

They're good at pretending, they are a good place & taking your money. They can improve in every area. Atria was awful. They over sell & under deliver. The staff is barely trained & have zero compassion. They had the gall to tell my loved one that they"wasn't the only one who needed help" & made them feel bad to ask. They left dishes in the sink & trash cans overflowing to the floor. I was the one who cleaned for my loved one at [price removed] a month. The air conditioner unit broke & flooded the carpet in their apartment & soaked the recycling chair, electric blanket and socks. They left my loved one in wet socks & threw the wet blanket in a bag & left. I had to go take care of my loved one (at 10p after working all day) because they called me in tears telling me they said, to not bother them. They left my [age removed] loved one in a wet chair & soaked socks which could have caused infection on their feet had I not been there. They didn't bother to put any towels to dry the carpet or use a machine the next day to remove the water.

Champagne salesmanship with a Budweiser experience. Overall, I feel completely duped by the advertising and the show of this new senior facility. Particularly the memory care... Which consistently is Left out, behind and least thought of not to mention understaffed. Well the facility itself is clean, the care given to residents is not clean. Showers are rare and while my loved one is going through an infection has barely been washed every third day. When it comes to bandages or injuries, it is next to Impossible to get any help. Even applying Neosporin requires doctor's orders and when done is better to have your own family come in and apply the medication. Staff are friendly and appear willing to help. There's an appealing calendar of activities, however from the beginning very little if any was ever followed - particularly exercise and stretching. The excuse was that it's simply the calendar that headquarters puts out but their staff aren't trained to conduct the activities or that people aren't interested in doing them. There used to be an activity coordinator for memory care but that person left after the first few weeks and since then very little gets done. Particularly for the memory care patients this is very difficult as they are simply moved to meals and then rushed back to the rooms to sit by themselves. The whole appeal of Coterie was that people would have something to do throughout the day and a community to live with but this is absolutely not the case or the interest of the leadership or staff that are there. The facility bills itself as a changing menu that is exquisite and caters to the individual needs. However it simply is the same thing every day and the same order every day. The money has not changed once since May. As mentioned above. There were activities listed, however, they rarely were done. When they did have an activity coordinator, she did try to bring in flowers for arranging and tried to take the residents on driving tours of the city. Yet this is all stopped for months since the facility no longer has an activity coordinator and does not appear interested in hiring one. If my loved one was capable of living in my home, I would far rather spend the money to have a live-in nurse. There is just no effort to provide individualized care at this facility. I would not recommend this facility to anybody who was not comfortably mobile and does not have family in the near area that can watch after them.

If I could give negative stars I would. My father was in memory care at this facility for two years before we had to move him. I made so many complaints to both the facility and to DSS, Ombudsman. Please do your due diligence and speak with family members of residents and caretakers before making any decisions about being in this community. Here is a list of issues our family had with Atria: Rate increases in excess of 12% each year! Understaffed in memory care (residents left alone wandering into the kitchen getting themselves hot coffee...) Miss medications (residents did not receive their medications for a couple of days) Pressure ulcers Bug issues in the room No nurse in the facility for months! Discouraged forming a family council Did not respect my father's vegetarian diet and continually gave him meat. The facility is beautiful but they do not walk the talk in memory care! I can go on and on about how awful this place is... Be aware!!! Lisa Turcillo

I called Atria and I explained my mom’s needs to her in very specific detail. My mom has dementia and has specific needs. I came with my mom to view the facility and met with the director [name removed] and the nurse. I again was specific about my mom’s needs. They accepted my mom. They told me they would have someone to take her to activities. Since my mom has dementia she needs guidance throughout the day. Mom said the staff who dressed her were wonderful. But throughout the day she was basically on her own. I visited often and I never saw any aides around the help the residents at all. This facility is for someone who is independent. Place is lovely and nice activities. [name removed] called and told me my mom had a TBI and not dementia. My mom is the sweetest person. [name removed] was rude to my mom and has zero knowledge about of dementia. Please beware if your parent has any form of dementia this is not the place for them!!! My mom is now in an amazing place but owned by a family!

The Atria Lafayette community is nice and beautiful but what it comes down to is the quality of care and workers. The turnover rate is alarming, they are having trouble keeping permanent staff so they go to these outside agencies but unfortunately those workers are not highly trained, there isn't much consistency or organization.

I would give them a negative 5 if that was possible. It is so dirty - the floors in memory care were always dirty and sticky. The staff start out as a "5" to suck you in with all kinds of untruths. Then when you really need them, they ghost you. There is no value for the money whatsoever. They pay no attention to your loved one. Don't believe anything they tell you. This is a horrible assisted living. Under no circumstances can you trust them with your loved one!!!!

I believe this community is not worth the price. Ever since management has changed, the quality of service has went with them. The only that’s keeping my family member is the front staff. The day time care staff, cleaners and entertainment. Maintenance takes days to complete a simple task now, sales director is very incompetent. Be prepared to be on your four hours ged a bunch of lies. You will get bread at the end though. If only the effort put into the bread was put into our families meals. It’s ridiculous how they are always out of food and drinks.

More bad things have happened in this place than I care to list! Most aides are rude lazy and disrespectful and treat the residents like crap! If your able to care for yourself you can try and get by but if something happens to you and you need more care forget it! I would not recommend this place to anyone! Forget about complaining it falls on deaf ears and excuses are made for everything bad that happens!

We moved my dad into the Memory Care facility at the end of [month/year removed]. When we signed the contract, we were told there was a "Memory Care Director", whom I met, and daily activities for the residents. Within the first week, the director of this unit left and never once were there activities scheduled for the memory care. My dad, an alzheimer's patient, gets aggressive if someone tries to force him to do something. After 4 weeks and twice hitting a staff person, we were required to have him on 24-hour individual care at a price of $20/hr in addition to the monthly rate. This went on for a few weeks before they told us we had to move him out. It was a very expensive lesson to learn that this place is only willing to handle docile memory care patients. We have him somewhere else now that is awesome.

On more than one ocassion staff stole money from my aunt and there toilet paper or what else they could take.the lady at the front desk s very abrupt with the patients. Sit there and listen,atria should be ashamed of themselves for allowing this.when ever you complain. All you hear is we never have had that problem.the elderly might be old but they are not stupid.

We thought we found a good place for mom.! They Talk a good game before handing over your money ! They charged us a month as a " get acquainted fee ". THE AIDES IN THE BASEMENT DEMENTIA UNIT DID NOT PAY ATTENTION TO GUESTS FIGHTING , AND A MAN URINATING IN THE DINING ROOM., THEY WERE TOO BUSY TALKING . NOT ENOUGH STAFF NOT ENOUGH QUALITY STAFF. HORRIBLE FOOD IN DEMENTIA UNIT ! PULLED MOM.OUT IN 3 WEEKS . HORRIBLE EXPERIENCE ! FEES WERE OUTRAGEOUS FOR SERVICE PROVIDED. GOOD SALESPEOPLE , VERY POLISHED !

*Terrible food in Memory Care residency. NOT the same menu which we experienced while touring the facitly before moving our mother here. *Memory Care Doctor did not recommend hospice in a timely manner according to Hospice administrator, resulting in suffering for my mother *Doctor did not monitor my mother's condition, nor did he examine her.. In the sitting room of the facility he said she "looked good" and called that an examination *After an evening visit to the emergency room, an upon returning to Atria Crossroads, nobody answered the door or answered the phone. The ambulance driver was forced to return my mother to the hospital that night since they could not contact Atria to let her inside. *The individualized "Senior type" music that was promised to be piped into the residents' rooms in Memory Care never materialized *Broken recliner in sitting room of Memory Care

My dad had dementia and we were paying for the highest level of care with around the clock nurses. Every time we visited my Dad, he was in a soiled diaper. I asked to look at the call logs. He actually only called when wet or thirsty. The nurses are supposed to answer within five minutes, yet when they finally let me see the call log, there were times where it took over a half hour to get to him. I asked the nurses why it takes so long to help him, especially since we paid upward of [amount removed] a month, and one nurse cried to me that they don’t hire enough nurses to save money and they are always short staffed! One night we get a call that my dad slipped in the shower. They claim that he undressed and went into the shower himself! Complete lie as there was physically no way he could have. He was lying naked and alone in the shower with broken ribs. After rehab the Atria tells us he can’t come back because he requires too much care but they charge us for the rest of the month, over [amount removed].

Atria Lafayette Hill is terrible. They want to fill the building, so will tell you anything and everything you want to hear during the sales process and not deliver on any of those representations. The care and treatment of the residents is sub-standard. They are not responsive when a resident presses his/her pendant. They cannot retain staff. Much of the staff is untrained and incompetent and/or unkind There have been times when they don't have staff in the dining room, so meals are delayed. Bottom line - steer clear. It looks nice and they are trained in their sales pitch, but it's all smoke and mirrors.

When they came to assess our loved one they said our loved one could stay at the community until the end of time no matter the amount of care needed, however that was not the case. We felt completely mislead and taken advantage of.

We had a terrible experience at Atria in Carrollton. From overcharging to lack of medical personnel, to the attitude of the ladies in charge, this facility is terrible. We were charged for care we did not receive for almost a year during the Covid pandemic. There are no RN’s employed at this facility, just one LPN who works days M-F. They employ “Med Techs” who dispense medications to the residents for which you pay a charge for every pill, not the cost of the pill but a fee to dispense it. Every pill. They also charge for laundry service and most rooms have a view of the parking lot. I wrote a detailed letter to Altria’s “corporate” offices in Kentucky and have never received a response. They don’t care about their residents. If you love your family member, don’t place them at Atria.

My mother moved to this community in August. It has been one disappointment and broken promise after another. They keep losing staff. The food is not edible. Now these elderly people with walkers and wheelchairs are supposed to go to a buffet because there is not enough wait staff. There are no drivers to take her to any of her appointments as promised up front. They serve dinner on paper plates with plastic forks because they can't hire dishwashers. I would not recommend this facility to anyone who needs more than an apartment to live in.