Atria

I think the staff could do a better job of making the families feel that they are working collaboratively rather than it seeming like the facility vs. the family members.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

The tour was ok, but they were in the middle of going through some staffing changes. They really wanted her here but we were just not ready and had things to do, we felt the staff was a little pushy. The facility also has multiple levels and we were nervous that would be an issue. The staff were all very nice and helpful.

This was a nice community. It didn't have the 2 bedroom apartment available when we needed it.

This community seemed to want to put my mom immediately into memory care and that would have not been the right environment for her. They also had a sign that says interviewing for all positions and no experience necessary and it was just a little unnerving 3 when i showed up they were not expecting me and that was awkward. They also had a covid outbreak in memory care so we couldn't see much at the time.

We toured Atria Cranford and it was very nice and hotel like. We didn't see any of the residents out and about. They were all in their rooms, whereas at the other communities we saw them all engaged in different activities. Because there was no one around, it kind of gave off a weird vibe and that's why we chose a different place.

Overall rating is a 3 because of good and staff shortages. Very efficient - remembers things - always looks lovely. She makes the folks laugh and happy. Always on time - I trust her and like her so much! She (keeps her word) hard worker.

I didn’t like the fact that there were apartments upstairs and downstairs - it made it feel more like a standard apartment complex. I just didn’t get a warm and friendly feeling when we visited. And the apartments were older.

average

We went by to take a look and this community was not very flashy and seemed to be older than what we wanted for our loved one. This was just not what we were looking for.

This facility is beautiful and is pretty new. They seem to have alot going on for the residents. The care is good from talking to a friend whose mother lives there. The Life Guidance care unit appeared to be understaffed and a little chaotic, but still very nice. The residents aren't engaged in activities as much as they should be for memory care, with the majority of their time being spent in front of a television in a large sitting area. This could be due to no director or activities director in this department. Atria Lafayette Hill is worth checking out!

The tour at this community was nice but we just knew that this community was not thee right fit for my loved one at the time. They gave me all of the information that I needed and answered all of my questions.

Our loved ones stay was short lived and a little chaotic. They could work to improve on their food delivery service especially during covid lockdowns. The food was always late and most of the time served cold. Also they did a poor job actually making sure the residents received their food. At times we were not confident our loved one was receiving the three meals a day. However the community was kept clean and the staff were friendly.

We had a short stay but found it to be a friendly and clean place. Overall the service was good. Just the charges were a bit expensive.

We did not like this community much. It seemed to be older and out of date. Not what we were looking for the environment for our loved one.

It's okay, and if it fits your budget I wouldn't rule it out. It's not terrible. The care is okay that my loved one is receiving. The family has an issue that my loved one is having to have medication managed by the community and there is an additional charge for this. They determine if the resident is able to manage their medication by asking questions to them about their medications. The community is refusing to redo the test of medication management for our loved one. The family is also disappointed that the community refuses to allow our loved one to redo this test. The staff are fine to work with. They are good about following up with the family's questions and concerns. Shopping, exercise, music, and more are some of the activities available for the residents to take advantage of. There is transportation for the residents to use for doctor's appointments.

If your loved one is not needing to be in memory care, it's an excellent place to be. It is very spacious, very open and lots of activities going on. It's a good place for you. My loved one is in the proper environment for her dementia, in the memory care area.

On the positive side it is a safe place. On the negative side, the food was an issue but it was due to covid so it is hard to give an accurate assessment since we do not know how things were during non-covid times.

"mom, you will love it" not so! the help does its best, but all I see are wheelchairs, walkers, and canes. building needs repairs. should be a rehab hospital. I have volunteered my adult life, but not like this. meals and activities interchangeable.