Atria

The residents are friendly and welcoming and many of the staff members are also. Residents who have lived at Atria at the Arboretum for several years tell us that there has been a decline in services over the past several years and residents are moving out due to that and due to the steep increases in rent they have received. The restaurant seems to be always short staffed, but the staff there work hard. Much of the food is well-prepared, but there is a lack of healthy low-carb/low-sugar options. The executive director recently left and a new one will be arriving in a month, so we are hopeful to see improvement in these areas: staffing, maintenance, housekeeping, responsiveness of staff, security, and food.

The community was nice and seemed quiet when we visited. We didn't meet many people there. We liked Anchor Bay's location on the wildlife preserve better.

My mother has lived here for 2 years and the rent has increased 40% so they get you in with a good rate and then quickly increasing it to epic proportions. According to mom, the food is inedible, often served cold and without flavor or variety. Periodically they come in and throw away all her food, which is stuffed in the tiny fridge because she refuses to eat in the dining room and cooks in the microwave. They won’t allow a toaster or a hot water kettle for tea. They also don’t wash the dishes though they do other cleaning. Nobody has cleaned under the bed in a long time, I dropped something and looked under there last week and… yuck. The good part is that it seems like a nice community and I do like that they don’t allow the doors to lock so staff can easily get in if there is a problem. Someone checks in a couple times a day. The car service is very convenient.

We picked this community because of proximity to familiy. They have very friendly staff, and they are attentive to needs of family and residents. I would recommend to other families.

Staff is friendly, but it is very difficult to find out exactly what services are being provided. The food that is served is bland and not tasteful. Would like to see weekly or monthly reports on care given or refused by my parents. Survey residents on satisfaction with food and make recommended changes. Overall these are some of the improvements I think that they could make.

They wanted to have a 30-day trial basis for my loved one. And I wasn't going for that - to move her in, and then if they didn't feel she would be a good fit then move her out. Not happy with that.

The food is really pretty poor. I hear the continental breakfast and lunch is a joke and being an insomniac, I just never went. Dinner is boring at best and small portions. I'm comparing it to the food at my previous facility, which hand a much larger menu with full breakfast and lunches and dinner. Here even the potatoes are garlic flavored. It really needs improvement. People here said it has gone downhill since COVID. The staff is the best thing in terms of friendliness, but not to good in follow through. Housekeeping is iffy. The place also needs updating and maintenance, like room heating and A/c are old. In terms of if it's a good value for the price- it's better than some but still very pricey.

Atria Park was very large. Very hectic. Felt less homey and more hospital like. Parking was difficult. I was given a space in their small lot, but was warned that the police were very aggressive in giving tickets to street parking. They did give me a homemade apple crumb pie!

They drastically raised my loved one's rent after being there for only four months, around a $[removed] increase! Instead of having enough money for around 6 years, he's now down to 2.5. I will probably have to find a new place for him soon that's less expensive, but I don't know if I can. I would just say make them put in writing that rent won't be raised for 12 months and then only a reasonable percentage. If they can make that happen, then I would recommend them.

The independent living is nice. The assisted living feels lonely. We had some issues with medications being given incorrectly. But it's clean, and the women at the front desk are very nice.

The staff is very friendly. The meals are not varied enough, salads and fruits are not fresh and portions are too small. The activities are limited and very basic. Food and activities were a very big selling point and proved to be not as advertised. They need more staff and more attention to detail.

I toured this community and it was ok. It just wasn't the best fit for my loved one.

I think these questions are absurd. I am disappointed in the communication, sometimes no one answers the phone. The medical care is ridiculous. I would tell others to know what you need to know and get all of your questions prepared beforehand, because they are not going to tell you everything.

Before you get into it make sure to ask a lot of questions, do your research, and talk to other families before placing your family member here. The daily staff is very friendly. Admin is a different story. We're having some issues with the care - mainly the fact that they don't check on certain things that I think should be standard. The food is horrible other than breakfast, but they're working on it. The dining area is very nice. They have a lot of activities. Transportation is good. The aides and maintenance staff are good - they've been very helpful.

The staff is amazing. They are very helpful. They are always there when I need them. If you ask [name removed], she is not as happy but I feel it's her sickness that makes her cynical.

They could improve on the food options, and add fresh veggies. They do seem to get the residents active, with the activites, and try to interact with the residetns.

Great location in central Massachusetts and a very clean and updated building. Staff can be a bit distant at times, and perhaps not the most qualified depending on your family member's situation. Food options are somewhat limited, especially for Gluten Free and/or Vegetarians. Due to some of those latter reasons, it's quite expensive as you'd expect higher standards in staffing and meals.

To be quite honest this was not my 1st choice. They offered the respite stay we originally needed. It might have been my 2nd or 3rd choice otherwise. The care staff is a definite positive. Medical techs, activity managers, and housekeeping are all friendly and caring. Management does not respond to text messages or calls, I'd rate them at a 2. Communication could use improvement. I might add that both the Director of Sales and Culinary recently left. There was also a recent rate increase, which is why I rated Value for Cost at a 2.

Many things have already been taken away that my loved one really liked when moving in. All decorations outside resident doors were taken down. They can only have a wreath now. They run out of meal options often and are having sandwiches instead of full meals as promised. They've only had 1 bus trip to a casino. Nothing else has been done. This is extremely disappointing. Staffing has been extremely low and short staffed in the kitchen. My loved one has also received a notice from Atria asking for contributions for the staff for Christmas bonus. Other residents have told my loved one to give $500-1,000. This seems astronomical. Shouldn't Atria be paying their staff? My loved one was told Atria Hometown received $40k last year. In my opinion it appears Atria Hometown is an assisted living versus 55+ independent living.

My aunt thought the facility was overall just fine. She was often bothered because she felt like she had to really ask often to have help with her shower and therapy didn't happen. The facility itself was lovely, the food excellent and the staff friendly. My mother was in two different Atria facilities and I have nothing but praise for them.