Atria

I was previously a resident at Atria La Jolla, it's the best priced facility in the area. It is an older building and something is always broken. The elevator was out of service for over a year. The staff is friendly, but turnover is high for the waitstaff and housekeeping. With the new chef, hopefully the food has improved. There are lots of celebrations and activities.

I would highly suggest if you place your loved one in this facility that you visit often and at different times. Some of the staff really lack compassion, they should be observed especially in the evenings where the residents are basically in their rooms or sitting in the living area “watching” tv. All interaction ceases in the later afternoon except for necessary tasks. There is very little assistance for anyone who has difficulty feeling theirselves. Meals are removed if not eaten within whatever time frame is allowed. Understaffing and supervision is most definitely a concern. Other reviews leave questions as so different from the observance of many family members who have seen the above, again this reflects the memory care unit.

. My mother has depression, OCD, some anxiety and long grief for her husband.. she complains a great deal, so hard to truly judge. I also live out of state, and visit a couple of times a year.

The wait time for meal sitting, the meal service and the worker turnover was a challenge. However, our loved ones did meet some nice friends at Atria.

I would tell them the place is alright. The aids don't speak very good English. The director is very nice and caring, and so are the nurses. The place is clean. It's just very expensive for what you get. There aren't as many activities as I would like, and the aids do not try and get the patients involved. The meals are alright. For the price I would recommend looking somewhere else.

The in-house staff are exceptional, in terms of bedside manner and maintaining relationships with the residents. The managers are continuously difficult to deal with and get a hold of. They tend to be non-responsive and don't seem to put the resident's preferences first considering they are the ones who are renting to live there. The food is good for a senior home. I do recommend the facility with a couple of hesitations.

The food could improve. There isn't very much to do. There is a wide range of interests here from couch potatoes to myself who was a triathlete. I don't have family. I am a widow who didn't have any children. I don't know if a book club would be of interest. I would enjoy a book club.

It's poorly maintained and shabby but clean. Needs inside painting, molding, etc; needs faster food service. Needs more flexible transit service. And the doors, water fountains, and flooring are not wheelchair friendly. It's apartments are not ADA compatible.

My loved one was previously a resident at Atria Park of Lynbrook. They were not able to effectively take care of my loved one. Only high functioning people should go there. They sell you the world and then avoid you. It's a beautiful place for people who only need minimal help.

My mom loves her apartment. She's made some friends. The staff is generally friendly and helpful. The food options at dinner are horrible (mom is a pescatarian) and the food offered for dinner isn't very good. Mom doesn't take advantage of breakfast or lunch, it would be helpful if they would deliver a meal to apartment at no charge. My mom does not go to any activities. I don't feel Atria did an adequate job helping to get mom involved. The Sales director ensured ahead would introduce mom to younger folks like her and have someone help her to get involved in activities but one she made the "sale" she didn't follow through on that.

They raised the price as soon as he moved in and as he declined they then raised the price from [fee removed] a month to [fee removed] a month!!!

The aides were exceptional , caring and always responsive and just nice. The administration each one said something else., changed their responses daily. The sales person proved after signing to be a phony and an outright liar.

Conveniently located, restricted courtesy transit, fair food but poor food service, good housekeeping and laundry service, two exercise classes daily, weekly happy hour, monthly field trips, art and music activities, great decisions group, Christian church services, caring assistance but no nursing, mental health, or massage, physical, and occupational therapy. Outdated, poorly maintained, antiquated, shabby. Not ADA compliant or convenient for wheelchairs..

Overall, I would recommend the facility. I really take care of myself, but staff is very caring and overly friendly. Everyone knows your name, from cleaners to chefs. Move in was organized and simple. For the most part, no surprises. My only complaint is food. Portions are small, but you can always ask for more if hungry. I'm a very basic meat and potatoes eater and some of their fare is not to my liking. My bigger gripe is they tend to run out of basics i.e vanilla ice cream, rye bread etc not a big deal, but annoying. It appears that most of the tenants are happy. My biggest complaint is not enough parking near the building. Can be difficult if you use a walking aide or device. Management offers easy access and is open to suggestions and is responsive if help is asked for.

So far it's a nice place but very expensive. Laundry comes back all wrinkled. Check your meds and print out should match. Staff shows favorites and others get passed by. The place it self was cleaner than other places I went to.

This survey should be printed and made available to add residents. Many people do not have cellphone or counters. Finding someone to help is difficult.

Our only experience was with the memory care floor. So, I can't be certain about the rest of the place. They definitely need people better trained in dealing with Alzheimer's residents. They don't seem to be able to deal effectively when a resident exhibits anger and frustration. They just ship them to the hospital. I do think that this is fairly common within most elderly health care facilities. The food could stand some improvement given the cost to stay there. I will say that the direct care staff are very kind and attentive to the residents, even the more difficult ones.

We have recommended but this is not the Ritz. Mom constantly complains about the food. They have mtgs often. Maintenance seems to be put on back burner in individual units. Overall look of the facility is nice though.

Their accounting team is horrible, they really haven't had many correct invoices ever and try to hide it or blame others. They tried for a while with improving the food and it's back to fairly bad. My mother-in-law likes her apartment and is much better and happier overall, which is wonderful.

There are some good activities, but I think there needs to be a heavier emphasis in on boarding new residents.