Provision Living

The cleanliness of the common area is a 5, but our loved ones room would get a 3/5. We plan to address their attentiveness as we are paying more for it and don't think our loved one is getting it consistently. We cannot comment on the activities because our loved one does not participate in them.

My mother actually passed away right before Christmas. They handled that very poorly. Towards end of COVID severity, staffing became a revolving door with the exception of the marketing director. Communication was never wonderful but with staff continually changing, it was chaotic to say the least. Messages did not get passed along. Maybe I didn't develop the proper rapport, but management was usually unavailable whenever I was there!

They seemed great going in. But my father was exhibiting behaviors that they were not equipped to handle. So they sent him to a private mental hospital, which led to a series of events that involved his further decline, and ultimately Provision Living said they could not take him back. There is a lot of staff turnover at Provision Living, which I understand is common. The people in higher up positions - HR, Director of Nursing, etc. - are great. But I wish they would have been honest going in and told me that my father needed more care than they could give. It was just not a good fit for us. There's a lot they cannot do from a care perspective, including caring for wounds. They are pretty much there solely for monitoring the residents and giving out medications. If your loved one is ambulatory and just needs looking after, that's fine. But my father was beyond that. And I wish they had been upfront about that from the beginning.

My loved one doesn't like it here, and they want to move out. My loved one doesn't like the meals and the additional care for my loved ones are not being received and this is a concern. The food taste, quality, and selections could be better for the residents. The community needs to make sure the food is being served hot, as it arrives to the residents cold currently. Entertainers, bingo, ice cream socials, and more are some of the activities offered to the residents.

They are often, short on staff a lot. They get soup most of the time in memory care. One day I was there they had a green veggie"chicken" salad. There were three EXTREMELY THIN and short pieces of chicken on top of the green salad. I laid them side by side and the three pieces didn't equal a half inch wide! They also have sandwiches a lot in Memory Care. The dining room is large. For what we're paying toilet paper should be provided and so should soap and basic essentials. Even cheap hotels give you those things and so do nursing homes. There is NOT always a nurse on duty but a MedTech and maybe an aide.

I was impressed with the staff; however, they were short staffed like everyone is today. Everyone that was there was caring, capable, and put the resident and family first. The administrative staff did lack in communication with the family. The community was willing to work with hospice. Overall, I would recommend the community to others for their loved ones. The community is only able to provide custodial care. The community was able to do the best they could with the staff they had. They tried to hire more staff. I felt that my loved one was cared for well during my loved one's stay.

This community opened up during the pandemic and I really do think they are doing the best they can. Living in the villas we have house keeping, now they do a job good but they do not do extensive cleaning and we wish they would help unload dishes and do more then just vacuums, dust and clean the bathrooms. The staff members are wonderful and they really work hard providing a ton of activities for us, not only do they set up activities for independent living but we can also go over to the assisted living side. The dining room is well decorated, all the people who eat there are very friendly and always talk about how good the food is. We have had one meal so far, and it was delicious. We do love the location of our villas and we love the atmosphere.

The value for cost was very expensive what our loved ones received. Our father was on end of life, and even though they had staff there who were equipped with end of life care, to us they seemed unprepared. They were calling hospice all the time for help. Maybe it was a learning experience for them but we just felt they were unprepared to handle end of life care. They were wonderful people, but a small couple of things could of been worked out/improved.

Our loved one was only there for a couple of days, but they seemed to like the meals and there were a lot of activities. However, we would not recommend this community to others. Our loved one fell twice during their stay, and I was out of state having to call the ambulance to take our loved one to the emergency room The community never called the ambulance, and we had to drive to the community late at night hours after the initial fall and take him to the emergency. We thought that was very weird, and we have noticed they are understaffed.

I was not impressed with this community when mom lived there about a year ago. The director of the community was not very helpful. They would not follow the order the doctor recommended for her care. The community was brand new and beautiful. I would recommend looking at this community as things may have changed since she lived there.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.

I was not impressed with the tour. My entire tour was 12 minutes. There were no rooms shown during this process.

My loved one was there for a very short stay because they simply were not able to provide the level of care that he needed or handle dementia-related behaviors. I think their heart was in the right place. They were just understaffed. And I'm not sure that the staff was well versed in how to take care of people with confusion and dementia. Memory care in that facility was a big overstatement.

They don’t do their jobs. I showed up to visit my Grandmother at 3 in the afternoon and she hadn’t eaten, her oxygen was left in the bedroom, and nobody here seems to care. $6k a month for what? It’s absolutely horrendous how little care they provide. Look elsewhere if you actually care about the person you are interested in moving in to Cambrian.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

My parents were in rm [removed]. Every week was a battle from diesel fumes building in room [removed] from the generator outside the window and management did nothing to make them more comfortable but that was not the worse thing. We couldn’t count on Provisions being there for us in our time of need. My Mom fell and broke her hip, had surgery went thru rehab at a different facility and was walking 50 to 100 ft. Mom was released, you would think she would just go back to her home at Provisions but that was not the case. Provisions gave us an ultimatum either we bring in full time skilled nursing care or hospice or she wasn’t allowed to come back. I don’t think anyone should be able to give an ultimatum like that. The facility is not set up to take care of much beyond everyday living & medication. Read the fine print. Please consider this when picking a place for your family, know their needs and understand the facilities limitations. My Mom died 3 days after returning. Management is the problem.