Merrill Gardens

We had an abrupt need for assisted living last spring. I basically had to figure it all out in a week. [name removed] and [name removed] stepped up with openness, patience, and flexibility. They helped me to learn what I needed to think about without being pushy. Once we got in the rest of the staff have been amazing, knowing my family’s names and meeting their unique needs. The facility property is really easy to access and the “two story” format makes it quick to get in and out of the unit. It is well maintained. I looked at a lot of places and actually toured 5 places. A Place for Mom was a huge help. The facilities run the gamut in layouts, services, and costs. I found this one to be a really good value.

So far our mom is very happy there. Shes a picky eater and claims she doesn't eat meat, but she talks about the food being very good and served hot. She does have sausage and bacon at breakfast. Moms not much of a socializer, so we are happy she meets up with the same people for all 3 meals. It would have been helpful from the start to know who to call for what. I mentioned some issues with the aides and [name removed] provided me with a good update. The place is small enough to feel very homey and easy to get to know people.

I am impressed with the staff. They are both friendly and anxious to help. The activities are diverse and seem to be fun for all. My daughter has made a number of new friends. My overall impression is a very positive one.

There are lots of activities and the staff is very warm and welcoming. We would recommend. So far so good.

Having moved my dad into Merrill Gardens almost 6 weeks ago he is doing well and loves his apartment. The staff from the director [name removed] all the way to the front desk has been warm, kind and extremely helpful. I look forward to my dad thriving there.

Everything has been good so far. It is great for us, but it may not be for everyone. We are still very independent. So I'm not sure how it is. If you have to have more care.

Overall probably like many places I received much prompter assistance when we were in sales mode. After signing the contract they have been less responsive. For example we have been waiting several weeks for help assembling furniture. The room size is great, full size kitchen and full washer/dryer in unit. Three closets and ample kitchen and bathroom storage. The food is exceptional, though the restaurant-style service makes it slow at times. The activities are age appropriate and good for a mix of physical abilities. Residents and staff have been kind and welcoming. There have been inconsistent communications from staff about certain pricing, such as what is included or not in the food budget. The upstairs lounge provides a peaceful setting with spectacular views of the mountains and water. There are several decks and patios with planted box gardens for access to the outside. My parents have adjusted well from a small town setting to city life and enjoy the amenities of being close to medical providers, downtown, and cultural opportunities.

5’s across the board. We’re moving Mom in this week and everyone has been amazing. Can't recommend MGWP enough. The location is perfect for Mom as it’s right next door to the 1st Presbyterian Church of Tacoma (big deal for her), and the Sky Deck offers an amazing view of the sound. The staff are all incredibly helpful and friendly, and animals are allowed, so we can bring our dogs to visit her. The food is also amazing.

Truewood is a great place for my mom. They take care of her very well. The meals seem to be appetizing. I ate there once and had fish and it was very good. Activities seem appropriate. My mom joins in when she's up to it.

All 5s! The Administrative staff has gone above and beyond to facilitate the entire process of moving my mom into care, and the Care staff is helpful, compassionate, and patient.

This place is the best! They are so caring and my mother in law loves the food, the amenities, and the activities. Everyone is SO kind---especially [name removed]

Merrill gardens was very nice. It was all [name removed] desire to leave. Staff were very accommodating with our particularly difficult and unique situation.

Every one here is Happy and kind, both residents and especially the staff, who are awesome and always ready to help! I would absolutely recommend this community to others who are currently searching!! This is a wonderful place if you get lucky enough to grab up one of our vacancies.

From the moment I visited, I felt a genuine sense of warmth and care. The team is not only professional but also incredibly attentive and kind, always going above and beyond to ensure residents feel comfortable and supported. The community itself is welcoming and vibrant, making it easy to feel at home. Every interaction, from meals to activities, reflects the facility’s commitment to creating a positive, nurturing environment. I truly appreciate the dedication of everyone here—it’s the kind of place that gives peace of mind to both residents and families. And a quick shout-out to the beautiful Sky Lounge—it’s a wonderful space to relax and enjoy the view!

A 4 on admin because changes resulted in lapses on communication. I realize that changes in staff are not uncommon. Most certainly one of their top challenges. Overall, I was pleased with the experience.

I would recommend in a heart beat. Fun place to live. If you don't enjoy every day you're here - That's on you!! They have the BEST ACTIVITY DIRECTOR. They really care about their residents

Management can always be counted on. Last year we were without power for several days. Staff came in and slept in the building, took food to people that were unable to climb the stairs cooked outside on grills, had pizzas delivered, etc. Recently there was a gas leak because a workman broke a pipe. They made sure we all got out of the building., arranged for us to go across the street to another building until it was safe to come back. they had arranged for buses to bring us back to our building and they had pizzas waiting for us because they couldn't use the kitchen.

The whole setup is very nice. The people are friendly and helpful. The food is good. The atmosphere is nice. Lots of fun outings. Lots of help and understanding. Good communication.

My opinion is based only on our interactions through the move in process. Unfortunately, my mother passed the day before she was to move in. Generally yes we had a good impression of the community. She didn't want to leave her condo but she realized living alone was no longer an option. Merrill Gardens was in her neighborhood and they were very welcoming so she was open to the idea and received a good impression from everyone there.

The staff is professional and accommodating as well as making residents feel comfortable and at home. It has a clean and pleasant atmosphere along with a variety of activities.