Charter Senior Living

Rooms are kept clean, the staff is caring and kind. Mom says the food is delicious, the menu is varied and if you don't want what's being served, there's a menu from which to order. Moving mom went smoothly and she loved it from the start. I have recommended Cedar Creek to friends and family who are needing a place for their parents. It's pet friendly, too!

They've just been wonderful since she's been there .I would recommend it. It was 100% better than the other facility she was in and we could afford it. The other places were much more expensive.

The residents are so kind and always ready to do something fun! I love being a volunteer here!

We chose this facility because of everything above as well as the good value. My father says the food isn't as good as it used to be. I would definitely recommend Charter.

The staff is absolutely wonderful and truly care for my mom. They are priced just right and have good facilities and activities. They have taken the time to get to know my mom to help draw her out and make her welcome. When I visit, they always know me and give me updates, from the med techs to the medical director to the PT guy. As for the facility, the rooms are beautiful and spacious and less expensive than others I have seen.

The sales specialist [name removed] is amazing! I was way out of my comfort zone looking for a place for an 87 year old. She has no family - no one. My boss had as her 5th grade homeroom teacher. She has kept in touch after all these years! She didn't respond to calls so we did a wellness check and learned she had fallen and been in her house for 4 days before medics found her. We found her on day 18 at the hospital! I called [name removed] desperately looking for a space for her. I had no idea what her medical concerns were - there were so many conflicting reports. [name removed] was so interested in the story and caring for this sweet lady. When I didn't have the basic of answers, she kept saying no worries. When I told her I wanted to move her in 3 days - across state lines - she said it can be done, but it was aggressive. We did it! Couldn't have done it without her positive attitude and her matching my pace. I wrote to her boss as well. She is just an angel. And speaking of angels - [name removed] at the front desk is a gift from heaven! Again, having no idea what she needed, we were nervous leaving her alone. [name removed] jumped in and helped us find help sitting with her in the night so she wouldn't get scared or try to leave. She buys things when she needs them. She is just joyful, patient, understanding and an answer to prayers!

Friendly caring staff who go out of their way to develop a rapport with their residents. Always responsive. They are completing a renovation. All of the areas that need improvement should improve once the renovation is complete.

Yes, we would recommend. Quality of care seems good and better than previous experience. However they lack organization with clothes and bed linens. They often get mixed up between residents.

We picked this place by the way we felt when we were there, it felt like family. I have recommended this place to many friends and coworkers.

We toured every assisted living in the Bay County area including one in Midland. They were nice in their own way but Charter Senior Living was superior. The Director toured us and introduced us to everyone we passed including family members. The staff at Charter are phenomenal!! So kind, welcoming, and friendly. I knew this was for mom. No other place provided comfort like Charter. Mom was so apprehensive of assisted living. Not any more. She loves Charter because of the great activities, food, and most especially, the great staff! They are amazing!! Thank you for caring for and loving my mother.

Our family knows how hard it is when it comes time to choose a new home for your loved one as they progress with Alzheimer’s. I’m writing this review to express that my family will forever be grateful for the exceptional care that our father received at Autumn Leaves of Orland Park. They made my father feel like this community was his home and we were treated like family. The wonderful caregivers, the nurses, management, cooks and even the custodial members of this community were so kind, caring and loving to my father and our family. I interviewed so many places before I found Autumn Leaves and here we had found a place where the staff genuinely cares about its residences and treats them with kindness, patience and compassion. They have such a dedicated team; all hands on deck from every single worker! I never saw a staff member on their cell phone while working; they all make sure the residents eat their meals, hydrate and attend to their needs throughout the day. Look no further!

I would absolutely recommend charter to other/friends/family. The environment is very relaxing and makes people feel good. The staff is top notch. Everyone is extremely friendly and kind. The place is full of smiling faces and big hearts. My dad's nurse in particular [name removed] is a gem!!! He is the perfect person for what he does. He and my dad are great together and it is so comforting to know that my dad is under [name removed] care.

Warm, friendly staff and residents. Clean community.

We recently toured Charter Senior Living and loved it! We took the time to tour all the assisted livings in the area and Charter stood out above all the rest. The staff and residents were friendly, visible, and welcoming. Other places were not in fact, we didn’t even see other people except the person touring us at places down the street. We have chosen Charter for our mother. We are pleased with the room, the food is fabulous, and the service is outstanding. You will not be disappointed.

5 for ALL! INCREDIBLE FACILITY!!! Loved ALL the staff down to the gardener! Very caring & loving. Truly felt like a home away from home

I am so thankful that my brother is in a living situation with such a kind and warm-hearted staff. The facilities are great and he's made a lot of friends here. He is treated like part of a big family.

The staff were amazing!! They were extremely friendly and genuinely kind. The room was very nice for moms respite care. The only draw back was having to supply our own bed linens and pillows and towels. Made a lot to carry in but they have carts to roll things in so it's fine

I'm very happy with the experience that I see mom having. I like the camaraderie among the staff. They seem very integrated. I like the attentiveness they extend to the residents. I like the activities that are provided. The facility is clean, and mom is always clean and dressed. I would definitely recommend Cedar Creek to anyone seeking Assisted Living.

My mom was waiting for a room at [name removed]. Because the room was not ready we started at the Vero in Orange. We were only there for one month but the service and the staff for my mom was excellent. The aids that were taking care of my mom actually cared about her feelings and were very supportive when it came to helping her to be able to walk better. They brought her down for her meals and helped her to meet people. The overall experience was excellent. The staff from the aids to the nurses to the people at the front desk were always helpful. The waiters and waitresses in the dining hall were always pleasant. I would highly recommend the Vero for a wonderful experience for your loved one. Thank you to [name removed], the sales director, for all her support and help during my mom's transition.