Atria

The staff members here are wonderful they are absolutely terrific and I cannot believe they can remember everyone's first name. I do not participate in the activities but there are plenty of different things available for the other residents. It is a little expensive but I do feel that I am getting my money's worth. However the meals here are terrible - they could use some major improvement.

My stay worked out very well here. The staff members were always personable and helpful. The Medical Staff were all especially friendly. Everything was usually pretty clean. Housekeeping was done once a week- they cleaned our living areas and the bathrooms. The hallways were always clean. The meals were always good. Communication was good, they always answered my questions. I would recommend this facility to family and friends.

I toured this facility and it looked nice. We were looking for Memory Care and didn't like that the Memory Care unit here was totally separated from the rest of the facility. Not quite what we were looking for.

The facility is short staffed, especially in the dining room and the bistro. I think we were oversold on the dining/food experience. But my mother loves her apartment and the staff is very friendly and helpful.

I really liked Atria San Juan. I actually would have loved to place my loved one here, but they would not accept him. He has frontal lobe dementia and a CPAP machine so he did not qualify. It looked like a great place.

I visited the Atria as I am considering it for my father. Our mistake was entering off the GCP entrance (this entrance is isolated and no staff was present to greet or give instructions). Once we made it to the main floor, it was quite a change. Very impressive. Mr. [name removed] was informative, patient, courteous and kind. He spent a full hour discussing my fathers needs and explaining the facility. He then spent an additional hour touring us. He took the time to say hello to the residents along the tour and ask them how their day was going, a nice quality you don't see in many people anymore. The facility was clean, staff were friendly and they seem to provide excellent care. We stayed for lunch, got to try the food and observe the residents and staff in the next room. The food was excellent and I'm sure my dad will love that part if he moves here. As a thank you, we received a banana chocolate chip pound cake - delicious! We look forward to continued dealings with the Atria.

I would recommend the community to others. I would make sure that you make sure it is the right fit for your loved one. If you want quick response to questions or concerns, this may not be the place for you. There can be delays due to waiting on doctors; however, the staff that keep talking to you are very friendly. Some requests are not done in a timely manner, and this can be frustrating sometimes. The staff are good at checking on the residents and keeping them safe. There are three meals a day served and there is also a bistro area for the residents to pick up items to take with them.

The staff is very nice. They are caring towards the residents, and get involved in the activities. The staff are good at trying to get the residents involved in the activities. The staff serve the meals in the dining room, and if the resident doesn't want to leave their room, they will deliver the meals to the resident's rooms. The staff communication with the family is good anytime we have questions.

Not sure I would rate any home a 5 overall. In general I've been quite happy with Atria Willow Glen and mom's experience. Excellent activities and a strong social community. Majority of the facility is independent living. Very nice garden and grounds.

Atria Cinco Ranch is a great independent environment for senior citizens. It's in a great location with regards to services around it - shopping, etc. Recently the turnover has been a little high, which is concerning. And my mother says the food selection could be improved. But otherwise, it's a good place to be. It feels safe and secure. And the apartment is incredible. It has plenty of room, with a nice view of the park area and swimming pool.

The people at Atria Evergreen Valley were incredibly friendly. It was a nice facility.

We picked this community because of the location. They let me know if there is any issues, they are very responsive to my concerns. I would recommend to other families.

Generally the staff is caring. The people are friendly. My loved one seems happy there. Before moving in, she was alone and immobile. And now she's walking on her own up to the second floor where her apartment is. From that perspective, it has been a positive experience for her. She's engaged in a lot of activities and seems happy. The main issue is the food is terrible. They changed food providers, and the quality has gone down tremendously - to the point that it's inedible. And despite everyone complaining about it, nothing is being done.

We picked because, it was a more welcoming-homey environment and location. They can improve on value for the money and quality of the meals, as well as honoring what they advertise. Overall, I would recommend to other families.

This was a good community with nice staff. I just felt it was too big overall for our loved one.

The tour at Atria Park was fine. It was a newer facility, but that meant the staff hadn't been there very long. However, everybody was very nice there. Mostly I wanted to keep Mom near where she lived so her friends would visit her, which I think is important when considering a place.

Other than just general communication improvement our family has been very satisfied so far. We are confident that our family member is in a good place and that they are receiving the good care that they deserve.

I love the community. The food is terrible. It's expensive. The communication was very good, about my loved ones health care. They could improve on the timeliness of providing medication. The rooms are small and it's challeging for those with disabilites, and it's not that accomodating.

Atria Harborhill is working very well with both of our loved ones there and based on our experience we would recommend them to other families.

CONS: The main con for my mom and many others is the Food Quality. Even after numerous meetings and requests, the food consistently is served lukewarm or cold. This is a big deal to the residentsl! Also, most staff in dining room are new to serving. There has recently been a HUGE price increase which goes above and beyond inflation and increases at other facilities. As an aside, read the fine print as every little addition (laundry, shower help, etc.) as it greatly increases the cost. Apts. lack proper storage. PROS: Cleaning staff, van driver, front desk workers and salon owner are kind, friendly and loving, Activities Director works diligently and with a warm smile to keep the residents happy and engaged (not easy with my mom). Lots of great activities: Local high schoolers as well as professional entertainers, board and group games ,card games, puzzle centers, happy hour at the pub, coffee time at the cafe, local trips, etc. Beautiful facilities. Mom is happy here.