Turnaround Solutions

It's important to note that my loved one doesn't like it here, but he wouldn't like it anywhere. From his point of view, it'd be a completely different perspective from mine because he doesn't want to be there, but knows he can't be at home. So he's unhappy with a lot of things. For example: the activities - I know they have them and they offer them, but he wont initiate or engage in them. He hasn't experienced them because he doesn't want to, even though we try to encourage him to do so. With the dining experience: they offer round the clock food with different items and three meals a day, but he only goes down for lunch although we try to encourage him to go down more often. But because he won't, we bring him extra food. He's not utilizing a lot of the services, so it's not as bad as what it may seem to be in his eyes. He has troubles speaking up in regards to care services, but from what I've seen they try to do things for him. Another example: he stopped physical therapy because his arms were hurting, but most times you have to build muscle which can result in soreness. So the perspective behind it is that unfortunately my loved one would not be happy anywhere. I know that right now every industry & staffing is an issue. What I've seen is a lot of different staff coming and going with Rock Creek and with that, there are some things that haven't been done. It appears to me that they are trying. The staff issue is noticeable, especially in his case. He really liked one lady and so did I, she was fantastic, but she left. There have been a string of people that have left including directors. There's been three directors since November. There are inconsistencies in the staffing area. There's no chef, but the times I've experienced the meals it hasn't been that bad. There have still been inconsistencies, as other residents there have mentioned that it's not the best. My loved one doesn't take full advantage, but some of the menu items and combinations have been a little questionable. For example: they had a July 4th party where they served hot dogs with beans. Staffing I think is an issue as people need more help, but when you have staff coming and going there are going to be inconsistencies. Although my loved one doesn't participate, as I walk through I've noticed that there are activities always going on. They have bingo, Uno, a lounge area, a workout area, and a garden. The medical at this point is great. He fell one time and had to go to the emergency room; they were right on top of that and made sure he got there. They recognized the fact that he had an infection gong on, so the medical staff seem to be on board and they know what's going on. The other day he made a comment and the head nurse and / or medical director came to him to clarify some things. So I think the medial staff does a pretty good job. One thing we were originally told from the Assisted Living Director, who is no longer there, was that a nurse practitioner would be there every month and that does happen; but we were also told that he would be able to see a Doctor once every six months. He hasn't seen a Doctor yet and it's been past that. I'm unsure if that was a misunderstanding or if its supposed to be included - but I think it'd be nice to have a Doctor who could come and speak with the residents. Rock Creek Senior Living is a nice facility and it's in a nice area. I picked my loved one's apartment which overlooks a greenery of trees and a creek. Some people don't always have that option, some people face the parking lot, so that aspect of it makes it a pretty nice place. It's located in a nice clean part of town. I also think it's great that they work in conjunction with the hospice service, whether it's immediate or a long-term event. That's a nice feature that the residents don't have to leave the community. The fact that they work hand in hand with a hospice service is a nice surprise for us.

We had a recommendation which is the main reason we decided to move to University Senior Living. It was very difficult to find out the cost and the pricing. On the positive side though everyone was very friendly, accommodating, and very compassionate. I would recommend University to others looking.

Carriage Court was our close second choice - we really liked the facility and the staff were wonderful. It is older, but still very nice. I still get email and calls from time to time from them.

The medical side is good, but the records side is not so good. It is expensive. My advise would be to, document everything very closely. The Executive Director is very nice and professional but not the sales side.

Westbury has been understaffed and they were not ready to open when they did. They are continuing to bring in new residents even though they have not addressed the staffing issue. There is very little consistency. There are a lot of things that they need to improve on which includes medical (sometimes there is not a nurse on staff including this weekend), the meal service and activities. Communication has been a major issue, I do a lot of things that should be taken care of by them.

Overall Vitalia is a really nice place. They are having staffing issues just like everyone else but they have an outside staffing company making up for the shortages - they are trying their hardest. The temporary staff are actually pretty good and my mom likes them a lot, she just wishes is was more consistent. I would recommend Vitalia to others.

When I received a bill the first of the year for the first time, I discovered I was charged for insurance. I had taken out my own policy for years. When I complained I had received no notice, I was told everyone has.

This was a wonderful community with great staff. This wasn't as roomy as another community.

This was a good community. They didn't have the floor we wanted, and it was too expensive than we wanted.

This is a very nice community. It is conveniently located to family to visit our loved one. The people are very friendly here. The communication with the staff is good. The only concern I would have is that I couldn't find anyone on the overnight shift to let them know what they needed to change for my loved one after a hospital visit. Overall, I would recommend the community to others for their loved ones.

We went with Vitalia Active Adult Community because it is a brand new facility and the location was close by. They just recently opened so they are still ironing some things out which is expected. The food started out really good but in the last few weeks I have been hearing more complaints from my mom. Overall so far is has been a good experience and we would for sure recommend.

The Cambridge was nice enough. It just wasn't the right fit for my loved one. It didn’t have the same good feeling as the place we chose.

Overall this is a good community but there is a staffing problem. The dining and food services do not have enough staff either and this is my only big complaint about this community. They have activities like bingo, and they really don't have to many other things or activities for the residents to do. The staff that they do have are excellent they just do not have enough staff.

The first week our loved one was there they were a little down and sad but within about a week they adjusted quite nicely and became super happy. Our loved one just loves the care givers. The staff members there are super friendly. It is a smaller place but not to small and they offer a good variety of things. We like how they have different levels of care packages. Based on the experience so far with University Senior Living we would recommend them to other families.

Right when we first walked in we were immediately impressed with the main gathering area, they have this lovely fireplace right in the middle of the room. It is just a very welcoming community. The lady we dealt with, we believe she was part of the sales and marketing team was just wonderful. They have a pretty even ration of men and women residents there. We really like going there and visiting, so we would say the experience is going just fine

They have a friendly staff at this community and it is comparable to an apartment living complex. Residents are fed three square meals a day on a daily basis. They are well taken care of . The only thing that I can say that I disagree with is that they should have somebody sit the medication out for the residents for no charge and not an outside company that is charging for it. I would like it more if this was included in the charges due to the conditions of the residents.

The staff are very friendly. The community is new and clean. They need more staff to be able to provide a higher level of consistent care. There is no main chef and the food is served cold. The main chef left because he was having to serve the food as well. My loved one is having to wait a long time for medications and bathing assistance. There are a lot of agency staff coming in as the community is unable to maintain regular staff.

This was a wonderful community with great staff. Quality service and take great care of my loved one. I would highly recommend the community. The only drawback was the monthly fee.

We struggled to find a place for my father in law who has dementia. He was in the hospital (2 separate) prior to finding The Madison. [name removed] was excellent to work with, giving us all the information we needed and working with us to get him moved in a timely fashion. [name removed[ expedited her evaluation which helped in getting him moved out of the hospital. It made a bad situation bearable and really quite easy. Thanks to the wonderful people at The Madison who make the community feel like family.

The biggest thing that we struggled a little with was communication between the head of nursing/wellness director, nursing staff, and follow-up from their on-site doctor/PA. Carriage Court wanted us to go through them for medical communication, and then there was just a breakdown of communication. I think they're experiencing staff shortages, like a lot of places, which contributed to the communication issues. I think they provided opportunities for activities. It just seemed like they had a changeover of staff in terms of the activities director, and during that period of time, there was a lull in what the residents were able to participate in. I'm' sure they were trying to find the right fit for the person for the job. The staff in general were really good. Everybody seemed very loving and caring toward my mom. We had a couple of little issues, but overall, it was above satisfactory.