Holbrook Life

We think there is a team of about 5 different directors, all are very very nice, very supportive and we do think the place overall is clean and looks very nice. However, the day to day staff members who interact with the residents do a poor job. They do not look to try to help, they look to try and figure out ways to not help. They try to get out of situations as fast as possible, avoid helping which has become very frustrating to our loved one and family. The management understands the issues and we do know like many other communities they are struggling with staffing so to their credit they are doing okay, but we hope in the near future as the work environment improves, the staff improves as well. A big positive is that they are very pet friendly, our loved one has a service dog which they are very accommodating with, and there are about 6 other dogs in the community and even a house dog that walks around with the residents.

I like all the activities they offer, but sometimes I do feel pressured to do them.

Independent Living, Assisted Care Living, and Memory Care are separated by floors (5 & 4, 3 & 2, and 1 respectively). The activities schedule for assisted care includes "self-directed" activities. Assisted care can be divided into mobility challenged, Alzheimer's, and ADL challenged residents. "Self-directed" activities makes little sense for assisted care living. More group outings that build community is needed. The staff that does the "assisting" hasn't been charged to excel over other facilities: they do as much as they have to. The facility is beautiful, but on a busy street. I could be the Club Med for seniors, but they have a ways to go to make it the Club Med for assisted care living and memory care (i.e. limited freedom) residents. I haven't had the food, but I am told it is okay. They are short staffed in the dining areas. (Name withheld to avoid possible retaliation towards resident).

Very nice facility with a faith based orientation (which I like). Unfortunately, the rooms are too small for my parents needs, and they just have kitchenettes.

My parents have loved the activities and other residents at the Holbrook, and the building is clean and beautiful, however, the new manager is very unpleasant and rude to the residents (I've heard from many). They have also raised my parent's rent significantly every year while they pay their staff poorly. I've gotten to know some of the staff and most are making just above minimum wage.

We were impressed during our tour here. The lobby is gorgeous, gym and pool lovely, apartment nice size, and services offered seemed excellent. We were fooled by all this. Immediately after move-in we learned how poorly managed this place is. Their assisted living team does not offer much assistance, including when you push the help button. They will charge you for ADLs but only provide assistance once or twice a week when they feel like it. Most terrifying is the people handing out medication aren’t knowledgeable about what they are administering leading to a near fatal medication error. The General Manager was not apologetic or even concerned as we were to learn of the medication error. They just fired the individual, but ignored the systemic issue. The dining room staff do not pay attention to dietary restrictions (low carb, low salt, etc). We raised our concerns several times with Holbrook upper management to no avail. They only care about $, not their residents.

This is THE MOST BEAUTIFUL facility. Everything aesthetically is 10/10. However, they have been severely understaffed for months and their push to hire new help is resulting in only warm bodies who do not care about the residents. This includes Med Techs: (my loved one was not given PM & AM meds & their BP was thru the roof).Patient Care Techs:(bored, rude & they do not seem qualified or interested in the residents). Waitstaff: the dining room is understaffed and the food is UNACCEPTABLE. Not even appetizing. One elevator seems to be broken a lot which is inconvenient as that leaves only one in operation for meal times. No transportation to get residents groceries/essentials or to doctors appointments.. some residents rent a car for 24 hrs bc it’s cheaper than ubering. I have met w the managers who assured me ‘they meet the states standards’. We pay a PREMIUM and i did expect better service all the way around. I’m disappointed to say we are researching other facilities.

Dogwood forest has staff that are rude. They do not want your loved one coming back to their facility if they get sick. They would rather them go to a nursing home or out on the street before they will let them come back. No heart whatsoever. We will be looking for a new place for our father.

Unclean, most of 2nd shift is very unfriendly,hard to understand. Would not recommend at all. Staff is underpaid so quality & treatment is poor. They don’t do many activities, nothing to try to help improve mobility, sharpness of mind. It’s just a place you go to die.

This place is a [removed]. I wish nobody to leave there loved ones in this hands of this facility. Absolutely disgraceful. Do not be fooled by so called "nursing on staff" they are a joke. Staff is condensing and unresponsive. I have called 3 days in a row with no response. Ground common areas are nice but don't go to the cafeteria..Dinner is a peace of lettuce cottage cheese and a peach.