Brookdale

I recently had to locate a place for memory care for my wife. After visiting with the staff of Brookdale Lake Highlands, I knew I didn't have to look any further. The staff was very caring and obviously had my wife's best interests at heart. The residents I saw during my visit all seemed very happy and content. That feeling was confirmed later as I was leaving after my first visit. I walked out with the daughter of a current memory care resident. When I told her I was thinking about placing my wife there, she said "Oh, you will love it. My dad is here and he is very happy". And that has turned out to be my experience. Every aspect of her care has met the highest standards. I was really concerned about the adjustment such a transition would entail, but it has gone very smoothly.

The staff is well trained in the memory care unit to assist with the residents that have dementia. I know it can’t be easy for caregivers dealing with people with dementia and I was simply amazed. The engagement with the residents and activities impressed me. All of the staff throughout the building are so compassionate and helpful. I am happy my loved one is at Brookdale Forest City Memory Care.

I recently visited the community. My loved one is in their Memory Care community. The staff back there are so compassionate with the residents back there. While I was there the Memory Care Director was so engaging with the residents and their activities. I am so impressed with the overall compassion and engagement I witnessed from all of the staff including managers. Brookdale Forest City is the place for your loved one when needed. Clean, no smells, attentive and caring staff.

They were awesome and now my Mom is at Brookdale. Definitely recommend

I am very happy with Brookdale and my cousin has been very well taken care of and is happy there. A major improvement from his previous facility.

I would say to put your family there. The staff is kind and caring and very supportive for both residents and families. Brookdale is clean all the time and smells fresh.

I’m looking for a place for my mother, Brookdale Memorial city make feel like home right at the moment we walk in. A very spacious rooms, lots of activities every week, we got to taste food very good and we love the Dog park Great place, great location.

All the employees were very helpful, informative and happy.

We are so blessed and thankful for Broodale! This has been the best staff and its such a peace knowing you parent is getting the best care and love! They go above and beyond to meet her needs.

Attentive staff that are caring and treat residents with respect. Residents enjoy participating in various activities and programs that keep them engaged and connected. Community allows them to transition to different levels of care. Great place and really love visiting.

The Brookdale has been a great improvement in my father's quality of life. He walks to the dining room 3 times a day and then there are snacks. He often sits in the common area and is frequently greeted. My brother [name removed] is the one living there and sees him 2-3 x per week. So far, he thinks things are going well. . I would recommend it, but, he isn't a very particular person when it comes to environment. He's far more interested in daily ice cream.

Sales Team-Very thorough, Trustworthy with no hidden fees, wonderful follow up Business Mgr- Went above & beyond to help us with forms for LTC and other items. Great Personality. Dir of Memory Care - Caring for people is her passion. She lives and breathes her work. She is involved with every aspect of MC. Constantly interacts with residents. Cares for people: residents & family. Dir of Activities- Outstanding personality, hands on involvement every day in every way. A blessing. Dir of Nursing & Nursing Team & Med Techs - Competent, knowledgeable, responsive, so extremely happy with the team. We adore them already Care Givers - An area of concern in past communities. These care givers seem to CARE and aren't sitting around doing nothing like we've seen in other places. Super hands on with our loved on. We appreciate them. Front Desk - Cheerful always. They also help to manage extra services for MC residents which we have not seen at other communities. Very much appreciated.

They were very patient with my aunt as she was very combative. I loved what was available for the clients. However, [name removed] was too close to the end of life to enjoy their activities. I would recommend them to others. Great staff.

Excellent. They are taking really good care of my 98 year old dad. He's happy. Staff are consistently pleasant and friendly.

They are a 5 for sure they are treating my mom very well the staff is professional they worked with me on financial matters they are just a wonderful group of people and I highly recommend them to anyone who needs a loved one cared for.

The facility was very comfortable, clean and open. All personnel were very helpful and I thought my mother would like having such a nice cafeteria. I would recommend them without hesitation.

Brookdale Vista has been so helpful and accommodating. My Dad feels very content there and our family is very grateful that his health is stable and he is safe.

I have been a resident for six months at Brookdale. It is my first and only experience in a senior living community. Ten years ago, my mother in law resided here so we were familiar with what it offered as far as good location, comfortable apartments, dining program, health assistance when needed, and interactive opportunities for the residents. Assistance from the staff when needed has been very helpful and we are pleased with our decision to move in.

My experience was fantastic. [name removed] was an amazing person to speak to. Even though my family did not acquire a place to live with A Place For Mom right now, We know that they will be helpful if our situation changes. Thank you so much!

What I like the most about the community has just been the overall experience, the cleanliness and the staff. Yes I would recommend Brookdale Heritage Plaza to other families based on the experience so far.