Atria

A beautiful residence. Nice restaurant, friendly people. A little concerned- Mom's 1st week. Was told she would have escorts to and from breakfast, lunch and dinner for the first week or even second if necessary to orient her. Never happened once. Also, 1st night at 3am woman walked into her apartment, woke Mom and introduced herself as someone who worked there. What? Mom is now locking her door at night. Med management is a little disorganized- not sure yet who's responsible for getting ok from Dr to continue Moms vitamin supplements, me or nurse. Still waiting on a maintenance repair that was promised her 1st day. A 4 year resident couple I met in elevator said they like it, but to keep my eyes open and be very active there. This all concerns me.

My step mother was put in Hospice and allowed to get bedsores. Granted, she was a difficult person but no one should get bed sores when you are suppose to have more nursing care when in Hospice. Care for the dying should be in place not the attitude of , "She is dying" like they don't care. Their business is to care. They lost her linens and brought her clothes that weren't hers consistently. When we asked if we should put her name on her things we were told no, but I think it would have been a good idea.

My Parents have lived here for the past three years, we were highly impressed with this facility when they first moved in. In the three years that they have been here the managment has changed a few times and they are unable to maintain the quality we have grown accustom too. The restaurants food, service, and menu has become a main concern for many of the residents, it is a far cry from what was offered a few years ago. The value has been on a steady downward spiral, with the increases in rent.

MY FAMILY MEMBER HAS BEEN HERE FOR ALMOST A YEAR. FIR IS HOW I WOULD DESCRIBE THE EXPERIENCE. CARING IS FACADE. TAKING YOUR MONEY THEY LIKE TO DO. YES, MEDIOCRE MEALS ARE SERVED. WHAT I FIBD SHOCKING IS THAT AT THE SENIOR AGE BRACKET THAT THEY USE SO MUCH SALT AND ETC IN THEIR FOOD. MOST EVERYONE HAS RESTRICTIONS BY THAT AGE. TRANSPORTATION IS PROVIDED UP UNITL 4P ON WEEKDAYS. THAT IS HELPFUL. ACTIVITIES HERE ARE OVERRATED AND THYE DO A FAIR JOB ENCOURAGING. THEY ADMINISTRATION IS A DISAPPOINTMENT. AS I MENTIONED CARING IS A FACADE AND I JUST FEEL THAT THEY SHOULD GO OUT OF THEIR WAY A BIT MORE WITH THEIR RESIDENTS FOR THE PRICE THAT IS PAID.

Don't be seduced by the pretty landscaping and the homey architecture. My parent has been in the "Memory Care Unit" for quite some time. They are terribly under staffed for the amount of people that they care for. I have tried many times to tell the management about the care and they just say that they are hiring more staff but it just stays the same or is getting worse. The manager of the unit has blinders on his windows of his office so you can't tell if he is there or not. I don't think he wants to look out to see what is really going on. Atria just does not seem to care about how people feel. I have had conversations with other residents families and they say the same thing, totally unresponsive. I am totally disappointed by the overall experience provided. They promise you so much and for the cost it should be so much better.

Disappointed with the food which is fair, somewhat institutional. The new director has a cold personality, not what you expect from a director at a assisted living facility. They need to add more activities for the residents.

Be careful. It’s organized, but be careful to calculate the cost of care services. It’s over priced for that portion, and they don’t always provide the care that they say they’ll provide. The food was okay.

It's very, very clean, and they try hard. For the most part they are friendly. They need more aides per group, in my mothers group they only have two aides for 21 people. The aides also have to do dining room service as well, except cooking, at least in the Life Guidance area. It's always a different aide coming in, they don't get the chance to get to know an aide. It's hard to get a straight answer. They ask all about my mom and what her interests are, but they don't tailor the activities to her. We have had to go looking for laundry before, we did find it though. I got sold based on the social worker that was there, and they are supposed to be contacting the family once a week, and I haven't gotten any calls at all, except in the beginning. They have a very pretty garden, but I don't ever see them out there.

This place was sad, and depressing. It was on a main street, and we had to park in an underground garage.

I don't think the staff do anything to encourage socialization among the residents. This is really sad because I imagine it leaves the residents feeling lonely and isolated. What is needed is professional social work intervention to connect people of similar interests and similar abilities. Atria Woodlands should research other facilities to see how they deal with this crucial issue.

There a 157 residents and you have high turnover because the salaries are low. That was probably the biggest problem is the turnover from the director down to the kitchen help. The elderly become kind of frightened or lonely because all of a sudden people that they're used to and comfortable with are gone. That's what I noticed. You never know who to go to with a problem because the staff is always changing. It's like they have too many people there than staff. It was great for a while and then something happened in the last two years and then they had this horrible amount of turnover. It's great for the independent person who has an active life outside the facility.

We liked the community but it is setup like an apartment complex. The area our loved one would be staying in was away from the main area so would either have to walk or wait for them to come pick her up in the golf carts. It is not a gated community so anyone can come and go. The staff was very informative and very friendly.

He fell and they don't do a 2 person lift up. What kind of personal care or assisted can't assist a person? They're in memory care. Very disappointed because I did a lot of time researching. Activities and food were good. No one helps anyone with eating if they leave the food and walk away don't seem to be encouraged back to the meal.

I was very clear with Atria that my mother would need to transition to hospice care at some point. I was assured that Atria could accommodate this. I would not have moved my mother there otherwise. At the point she transitioned to hospice care following a hospital visit, Atria would not take her back without a 24 hour a day aide at $[fee removed] per hour. I was forced to find other accommodations for my mother in a short period of time. The staff that provided direct care to my mother in the time she was there were very kind and compassionate.

I felt like most of the staff was not educated enough to care for memory care patients. Maybe they were understaffed . I found feces in my mom's laundry , she smelled quite a bit, not enough time encouraging her to do things, or even spend quality time with her. Missing clothes, and bedding, all the time. Annoyed when we would ask for simple things( glass of water). Her room smelled, floors sticky. This is NOT how I wanted my mother to spend the last months of her life. I will never get over the guilt of placing her there. [name removed] was the only person there who showed an ounce of compassion. And we are still getting a bill for $[removed]. I have called 2 times to find out what this charge is for. Still waiting for the explanation, and they keep sending the bill. Please do not recommend this place to anyone else.

Let me start by stating that I do not have a public complainer personality and this is all based on my interpretation/opinion of the facts. My father was in memory care: The brochure I received advertised 24/7support from staff with extensive dementia training. From my experience, such was not accurate. Instead, management, unilaterally elected to immediately force very expensive 24/7 third-party care on my father with extremely little notice and without a caring effort to work with us find to locate an alternate facility. The immediate cost increase essentially added $[removed]k to our rent. I can only surmise Atria management knew such rent increase would force us to relocate. Extremely unethical and unprofessional - certainly not compassionate. I also question why there were many emergency vehicle (ambulance/fire truck) visits almost daily to the facility. At the memory care facility to which my father re-located, we never saw one emergency response vehicle. Something is wrong...

We have unfortunately had to make the tough decision to move Mom out of Atria Memory Care. We have had multiple conversations with the leadership at Atria, to discuss our concerns about the staffing level in Memory Care. Per Atria, they are compliant with state law. In [date removed], mom fell and broke her hip. "Resident had unwitnessed fall in the dining room. She fell under the table". So, I contracted with a private caregiver to help with mom's needs, due to the "unwitnessed" fall. In [date removed], she fell again, resulting in a head injury that required 5 staples. "Resident had an unwitnessed fall while in the supervision of private caregiver contracted by RP." RP: responsible person After breakfast, our private caregiver left my mom in a chair in the main living area. Mom fell, the caregiver came back, found mom on the floor - picked her up, put her back in her wheelchair and took her back to her room. No Atria staff witnessed any of this. This confirmed our concerns.

Not worth the money, don't like the level of care they offered or the services are Not sufficient for the cost.

This facility does not offer true hospice care. Staff were NOT forthcoming for people coming in about this. They really want you to move your loved one out. The staff was not always friendly or willing to engage with family members. I always had the sense there was info we were not being told. They do not staff well for higher levels of care - but tell the family to hire their own support.

Better attitudes among the staff, admin staff rarely returns phone calls, more variety in activities with assisted living....they play Bingo every day!!! They told me there would be outings but none so far. When the activities director is out or off on some days, there is rarely anyone to take over. My father isn't happy there and wants me to look at other places. The things we were told while touring and visiting several time is a rosier picture than how it really is....assisted living is the stepchild of the facility. Independent living is by far their main concern!