Agemark

This is a good community. I would recommend the community to others for their loved ones. The cleanliness, the staff are friendly, and the food is good and this stands out to me about the community. They are doing medication management for my loved one. There is transportation to doctor appointments that my loved one is using. There are activities, but don't know if my loved one is attending them.

They have activities like movies and more for the residents to do. This is a good clean place for someone and your loved one to be. We are satisfied with the care and they work with the residents and make sure that their needs are met.

I would give the caregivers at Brighton Gardens of Omaha a 5, but the way the company manages and pays them would receive a 2. it is very high cost and they sneak things in to raise the price. when you actually sit down with the people who are responsible for translating care to dollar charges, they are not transparent. they say things like, "we don't make the decision as to what to charge. we are not in charge of the algorithm", they will blame it on the company. when you look up the company, you will see that it is under an influx of umbrella companies. once you get up the ladder of different companies, you'll learn that Brighton Garden is just one out of hundreds, all owned by a corporation of some sort. because of this, their first concern is not of the residents, it's the payback of stock holders who are involved in the REITs. the companies who own Brighton Garden are real estate management companies, not healthcare (provider) companies. it's a very pretty place, it looks like a luxury hotel. however, when it comes to the day to day care of your loved one, you can see where things are skipped, shortcut, or completely ignored in order to make a profit and pay their investors good dividends. as the POA of one of their residents, I've had to complain to management. they have a dining room area where residents can heat up coffee and take snacks. ultimately the meals are served in that room throughout the day on hot carts. during the first five months of my loved ones stay, the microwave was not working. the staff complained about it and they did nothing. when I spoke with management I threatened to take my complaint further, and a new microwave magically showed up. I've noticed other things like loose screws and the doors falling off the cupboards. when I am in town I spend everyday there with my loved one for multiple hours, so I am able to see much more than the typical visitor. I'm able to talk to management, observe the condition of the facility and I've had time to interact with the staff in a much more in-depth way. the people who provide the day to day care and the housekeepers are heroic. I know that my loved one can be challenging due to her age and health; but her room is always kept spotless and the housekeeper was always glad to do what needed to be done. she never complained either. she, unfortunately, had to leave the community because they were paying her minimum wage, and the job that she was doing was worth much more than that. the caregivers are great as well and do an excellent job. there is such a high turnover that no one there currently (that I've come in contact with) has been there for more than a year because of the pay. it's not the aides, nurses or caregivers; it's the people who manage them. I would advise other families to look for a company that does not have multiple layers of management. look for a privately owned community, not one owned as part of a conglomerate. a privately owned community will be a lot closer to its residents and will do a much better job at providing better care.

The activities lately have been going pretty well. We have activities like bingo, and they take us places and do a lot of different things with us to keep us busy and social in the community. This is a nice community and they just need improvement in the food service. They just hired a chef so this may be improving soon just waiting for the changes.

I could not recommend CountryHouse enough, they're really good. The staff are just so caring and lovely. They have so much compassion, its unbelievable.

This is a good place for one of your parents to stay. They are responsive and caring.

Beautiful facility but management seems to turn over a lot especially on clinical side and responsiveness suffers. But nice rooms (new/big) and brand new building, good cost.

The staff is friendly, engaging, and care about the residents a lot. They are available to accommodate special needs. The staff is also kind, courtesy, and helpful. Overall we have had a positive experience.

The community is beautiful and it's not a big community. They are smaller so residence gets more personalized attention. They have a nice big outdoor for the residence. Communication is great and they even have an app that really helps with communication. I would recommend this community to others.

It seemed good from what we saw.

make sure you evaluate the care needed and know that the community can provide this. I would recommend this community to others

We chose this community because it was newer, clean, and not over the top big so you could get around easily. The staff is pretty good but there has been a lot of turnover with the executive director and sales director. The food is okay but it is not the best. I would recommend this community to other families.

Incredible facility and staff. The amenity for pets was a bit limited with small dog run, without shade. Cost for extra services was a bit extensive, although flexible. Still may be an option for long term care.

This is a wonderful facility and everyone has been absolutely amazing to my mother-in-law.

The staff members here are very warm, friendly, and concerned about my Mothers well-being. They take care of her really well and they communicate with us just fine. It is an older building but it is always picked up and clean. I really like that the dining room and the activities room are in close proximity. My mom has said the food is okay and it’s well balanced and nutritious. For activities, they offer things like exercise classes, get-togethers, and live entertainment. I would recommend this community to other families.

Looks like they have lots of activities!

My mother has recently taken a tour of this community and so far I have no complaints of how things are going for her. The staff have been friendly and I am pleased with the experience they have given her. She has had no complaints about the meals and enjoys participating in a few of the activities they have available for all of the residents.

My daughter in law had toured this community and really liked what she had seen and we are happy she did. It's the perfect place for my husband to be. They are letting his personality start to come out and as a result, he is adored by everyone there. The staff is so friendly and encouraging. When my husband first got there he wasn't eating just drinking the Ensure drinks but now they have him eating peanut butter and jelly sandwich. The staff and administration are so approachable you can go to them at any time with concerns or complaints and they take no time in putting a solution into place. I have always found the community to be spotless and extremely clean.

Beautiful and convenient location, with several choices for level of service. We liked the layout of the shared rooms very much. We ended up finding a location closer to the family with very similar amenities and selected that instead.